Field Support Specialist

About the role

Vision To Learn is a nonprofit organization focused on providing vision care to underserved children. This position is part of a team that supports field staff in various locations.

Responsibilities

• Supports daily field operations at schools, summer sites, and mobile clinic locations
• Conducts phone outreach to families with outstanding opt-ins, provides guidance on next steps, and follows up to increase completion rates
• Acts as a runner during clinic days, ensuring a steady and efficient flow of students on and off the mobile vision clinics
• Maintains organization of student flow by tracking students scheduled for screenings and exams and ensuring students are brought to the clinic in a timely manner
• Conducts vision screenings at schools, summer camps, and community-based sites
• Completes and maintains screening data rosters and ensures all screening information is accurate and up to date
• Inputs, reviews, corrects, and maintains screening, consent, and patient data within internal systems, ie. EHR database and SharePoint
• Communicates with families regarding missing paperwork, updated prescriptions, consent forms, and other information needed to complete student exams
• Provides day-of support to field teams and assists with administrative and EHR-related tasks during clinic visits
• Supports Program Manager with operational follow-up, including reporting problematic sites, monitoring low consent form return rates, and assisting with outreach to unresponsive sites
• Aids in building and updating exam rosters and communicating any conflicting or missing student information
• Collaborates with field teams to coordinate and deliver clinic and office supplies
• Performs administrative support tasks on an as-needed basis to support overall program operations
• Works on special projects and additional assignments as requested by management

Qualifications

• Excel expertise and computer literacy is required
• Filing skills (physical and digital)
• Excellent communication skills
• Experience with collecting and analyzing data and providing recommendations

Skills

• Accurate, organized, and detail oriented
• A self-motivated individual that can work independently and effectively with team members
• A problem solver
• Able to learn quickly
• Willing to commute / travel within specified region

Benefits

• Health Insurance
• Vision Insurance
• Paid Time Off
• 401(k)
• Employee Assistance Program
• Flexible Spending Account
• Dental Insurance