Field Support Specialist

Vision To Learn is the largest school-based vision care nonprofit in the country, providing eye exams and glasses to students in underserved communities at no cost to help them succeed in school and life. Founded in Los Angeles in 2012, we have expanded to schools across the country and provided over 3.8 million vision screenings, 750,000 eye exams, and 630,000 new prescription glasses in the last decade.

About the role

The Field Support Specialist will work with a small team responsible for all operations, logistics, and support of field staff located on the mobile clinic. This primarily field-based position requires travel to schools, summer programs, and community sites, with limited office-based administrative work as needed.

Responsibilities

• Supports daily field operations at schools, summer sites, and mobile clinic locations.
• Conducts phone outreach to families with outstanding opt-ins, provides guidance on next steps, and follows up to increase completion rates.
• Acts as a runner during clinic days, ensuring a steady and efficient flow of students on and off the mobile vision clinics.
• Maintains organization of student flow by tracking students scheduled for screenings and exams and ensuring timely clinic visits.
• Conducts vision screenings at schools, summer camps, and community-based sites.
• Completes and maintains screening data rosters, ensuring all screening information is accurate and up to date.
• Inputs, reviews, corrects, and maintains screening, consent, and patient data within internal systems (e.g., EHR database and SharePoint).
• Uploads consent forms and supporting documentation into SPARTA, the organization’s electronic health record (EHR) system.
• Communicates with families regarding missing paperwork, updated prescriptions, consent forms, and other information needed to complete student exams.
• Provides day-of support to field teams and assists with administrative and EHR-related tasks during clinic visits.
• Supports Program Manager with operational follow-up, including reporting problematic sites, monitoring low consent form return rates, and assisting with outreach to unresponsive sites.
• Assists with building and updating exam rosters and communicating any conflicting or missing student information.
• Coordinates and delivers clinic and office supplies to field teams and mobile clinics as needed.
• Performs administrative support tasks on an as-needed basis to support overall program operations.
• Works on special projects and additional assignments as requested by management.

Qualifications

• Excel expertise and computer literacy.
• Filing skills (physical and digital).
• Excellent communication skills.
• Experience with collecting and analyzing data and providing recommendations.
• Intermediate proficiency in Microsoft Excel, including managing spreadsheets, tracking data, and maintaining rosters.
• Proficiency in Microsoft Outlook, SharePoint, Word, and PowerPoint.
• Comfortable navigating multiple systems and technology platforms in a fast-paced environment.
• Strong organizational skills with attention to detail and accuracy in data entry and documentation.
• Ability to multitask and prioritize responsibilities while supporting field operations and administrative tasks.
• Strong communication and follow-up skills when working with schools, families, and internal staff.
• Self-motivated, able to work independently and effectively with team members.
• Willing to commute/travel within the specified region.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Paid Time Off
• 401(k)
• Employee Assistance Program
• Flexible Spending Account

Pay

$19–$23 per hour.

Schedule

Full-time, Monday through Friday. Flexibility is required, as occasional overtime may be needed.