Field Support Specialist
About the role
As a Field Support Specialist, you will be a critical part of our team and gain extensive exposure to the inner workings of both internal and external customer service. You will work in partnership with our field-based teams to ensure timely and accurate facilitation of all processes to meet customers’ needs.
Key Responsibilities
Warranty (Registration & Claiming) – Registering newly installed Carrier equipment and processing warranty repair claims for labor reimbursements.
Procurement Support (Parts Ordering, Indirect Purchases & Utility Payment support, Extended Warranty, Travel Support)
Vendor Pre-Qualification
Customer Master pricing changes/setups
Rew Revenue/AR Support (Cost Transfer, Credit Memo, Customer Special Rates)
Startup and Carrier Commercial Asset Registration
Required Qualifications
A High School diploma or GED
A valid Driver’s License
3+ years of experience in the customer service field supporting the service industry.
1+ years of experience utilizing Microsoft Office
Preferred Qualifications
Bachelor’s Degree
Experience in HVAC service industry
Accounts Receivable experience
Knowledge/understanding of SalesForce.com
Knowledge/understanding of SAP S4-Hana
Strong attention to detail and organizational skills
Strong verbal and written communication skills
Ability to interact effectively with colleagues and customers at all organizational levels
Ability to work without close supervision
Excellent time management skills
Able to multitask or manage multiple competing priorities successfully
Ability to follow and execute processes based on Standard Work Instructions
Pay Range
The annual salary for this position is between $53,000.00 - $106,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Other Compensation
Short-term cash incentives, subject to plan requirements.
Benefits
Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance