Field Support Specialist

Key Responsibilities

• Assist with billing, payroll, and medical records processes
• Maintain confidentiality of client, patient, caregiver, and team member information
• Ensure compliance with HIPAA and regulatory requirements
• Provide excellent customer service to visitors, clients, and team members
• Manage office administrative tasks, including supply ordering, answering calls, and handling correspondence
• Support onboarding and credentialing of external staff
• Perform other duties as assigned

Qualifications

• High school diploma or equivalent required
• Minimum 1 year of administrative experience, including typing skills
• Proficiency in Microsoft Office and ability to learn new systems quickly
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Ability to multitask effectively while maintaining attention to detail
• Note: This is an office-based position

Benefits

• Health and Wellness: Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate, Employee Assistance Program
• Retirement And Financial Security: Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits
• Lifestyle Benefits: Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program
• Benefit eligibility is dependent on employment status