Field Support Exert - WSMR

Job Description

This team is responsible for delivering high-level technical support, system integration, and field service engineering for the IBCS Program. The position involves collaborating with military and civilian personnel to ensure the seamless deployment, operation, and maintenance of the IBCS system.

Provide technical support services in support of maintaining and sustaining fielded IBCS systems, equipment and software at all identified locations
Represent the IBCS program as the primary point of contact
Integrate and maintain systems running Red Hat Enterprise Linux and integrate COTS/GOTS products with IBCS systems
Assist in the emplacement and initialization of the IBCS system
Advises customers on the capabilities and limitations of the IBCS system
Assists in troubleshooting IBCS hardware, software, and networks
Performs operator and maintainer tasks on equipment, integrated systems, subsystems, and software
Conducts training
Supports Program Help Desk
Conducts scheduled equipment inventories

Qualifications

• REQUIRED EDUCATION: BS and five (5) years’ experience; six (6) years' experience accepted in lieu of degree (per contract)
• REQUIRED SKILLS: Experience with tactical networks and troubleshooting, In field operator training, Troubleshooting of computer systems and networks, Good oral communications, Ability to effectively prioritize and execute tasks in high-pressure environments, Able to work independently and efficiently with short term deadlines
• REQUIRED CLEARANCE: Must possess an active DoD Secret Clearance
• REQUIRED CERTIFICATIONS: IAT Level II certification obtained (e.g., Security+ CE) within 180 days of hire in accordance with DOD 8570/8140 requirements and company policy (active Security + CE is highly preferred)

Desired Skills

• Army Air Defense background (14 or 140A or 14G)
• IBCS experience maintaining and sustaining fielded IBCS systems, equipment and software
• Experience with Virtual Machine, Cisco, and/or Windows Server
• Ability to obtain a Linux+ certification within nine (9) months of hire date
• Willingness to acquire a Commercial Driver's License (CDL) and comply with all state requirements