Field Support Manager

About the role

The Field Support Manager is responsible for providing technical support to customers in their field locations. This includes troubleshooting issues, resolving customer inquiries, and ensuring high levels of customer satisfaction.

Responsibilities

• Provide technical support to customers in field locations
• Resolve customer inquiries and issues related to products/services
• Document and track customer interactions and issues
• Collaborate with internal teams to resolve complex issues
• Train and mentor junior support staff

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Minimum 3 years of experience in technical support or customer service
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite

Qualifications

• Experience working in a fast-paced, dynamic environment
• Ability to work independently and manage multiple tasks simultaneously
• Knowledge of industry-specific software and tools

Skills

• Technical proficiency with relevant software and hardware
• Customer service orientation
• Effective written and verbal communication skills
• Team player with strong organizational skills

Benefits

• Competitive salary package
• Paid time off
• Health insurance options
• Professional development opportunities

Pay

Salary range: $50,000 - $70,000 annually

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM

Contact

To apply, please visit www.isolved.com/jobs/field-support-manager