Field Support Manager

About the role

The Field Support Manager provides operational and leadership support to General Managers across assigned hotel locations. This role is highly hands-on and requires the ability to step into day‑to‑day hotel operations as needed, including assuming General Manager responsibilities and performing front desk, housekeeping, maintenance, laundry, and other hotel functions. The Field Support Manager plays a critical role in ensuring operational excellence, guest satisfaction, employee engagement, and compliance with company standards. This position requires extensive travel, with time spent in the field supporting hotel teams.

Responsibilities

• Leads by example in delivering excellent guest service, resolving concerns quickly, and ensuring quality standards are met at all occupancy levels.
• Performs daily room inspections.
• Maintains cleanliness, safety, and security.
• Addresses operational issues.
• Promotes company and brand loyalty programs.
• Recruits, hires, trains, and supervises hotel employees.
• Clearly communicates expectations and enforces company policies.
• Fosters a respectful, inclusive workplace.
• Manages performance fairly.
• Recognizes strong work.
• Addresses issues professionally.
• Supports ongoing development.
• Ensures compliance with all safety, security, and regulatory requirements, including OSHA and company standards.
• Addresses unsafe conditions.
• Manages audits.
• Oversees key control and security procedures.
• Works with local law enforcement as needed.
• Handles financial responsibilities including payroll, cash handling, reporting, inventory control, scheduling, and understanding hotel‑level profit and loss.
• Supports marketing and sales efforts through competitor analysis and market awareness.
• Builds positive community relationships.
• Assists with local engagement.
• Remains flexible to perform all hotel positions as needed and to support preventive maintenance and equipment needs.

Requirements

• Basic computer skills, including Microsoft Office.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Attention to detail and problem‑solving skills.
• Understanding of basic engineering and maintenance principles.
• Reliable, professional, and consistent work ethic.

Qualifications

• Bachelor's Degree or equivalent experience preferred.
• Prior hotel operations or hospitality leadership experience strongly preferred.
• Valid driver's license; must be insurable for driving.
• Final candidates subject to a pre‑employment background and motor vehicle record review (travel and driving are essential functions).
• Ability to drive a vehicle and travel by airplane.
• Ability to inspect hotel premises, including walking hallways and stairs.
• Ability to assist guests and staff during emergencies.
• Ability to perform the physical duties of all hotel positions.
• Extended travel required: 75%–95% of the time.
• Direct supervision of all staff at assigned hotel locations.
• Must follow all safety procedures when in hotel facilities, operating vehicles, or performing field duties.