Field Support Manager

Position Summary

The Field Support Manager provides operational and leadership support to General Managers across assigned hotel locations. This highly hands‑on role requires stepping into day‑to‑day hotel operations as needed, including assuming General Manager responsibilities and performing front desk, housekeeping, maintenance, laundry, and other hotel functions. The manager ensures operational excellence, guest satisfaction, employee engagement, and compliance with company standards while traveling extensively to support hotel teams.

Responsibilities

• Guest Service & Operations: Lead by example in delivering excellent guest service, resolve concerns quickly, and ensure quality standards at all occupancy levels. Conduct daily room inspections, maintain cleanliness, safety, and security, address operational issues, and promote company and brand loyalty programs.
• Leadership & Team Development: Recruit, hire, train, and supervise hotel employees; clearly communicate expectations and enforce company policies. Foster a respectful, inclusive workplace, manage performance fairly, recognize strong work, address issues professionally, and support ongoing development.
• Safety, Compliance & Administration: Ensure compliance with all safety, security, and regulatory requirements, including OSHA and company standards. Address unsafe conditions, manage audits, oversee key control and security procedures, and coordinate with local law enforcement as needed. Handle payroll, cash handling, reporting, inventory control, scheduling, and understand hotel‑level profit and loss.
• Sales, Community & Operational Support: Support marketing and sales efforts through competitor analysis and market awareness, build positive community relationships, and assist with local engagement. Remain flexible to perform all hotel positions as needed and support preventive maintenance and equipment needs.

Requirements

• Basic computer skills, including Microsoft Office.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Attention to detail and problem‑solving skills.
• Understanding of basic engineering and maintenance principles.
• Reliable, professional, and consistent work ethic.

Education & Experience

Bachelor's Degree or equivalent experience. Prior hotel operations or hospitality leadership experience is strongly preferred.

Licenses & Certifications

Valid driver's license; must be insurable for driving. Final candidates are subject to a pre‑employment background and motor vehicle record review in accordance with company policy, as travel and driving are essential functions of this position.

Physical & Travel Requirements

• Ability to drive a vehicle and travel by airplane.
• Ability to inspect hotel premises, including walking hallways and stairs.
• Assist guests and staff during emergencies.
• Ability to perform the physical duties of all hotel positions.
• Extended travel required: 75%–95% of the time.

Supervisory Responsibility

Direct supervision of all staff at assigned hotel locations.

Safety Requirements

Must follow all safety procedures when in hotel facilities, operating vehicles, or performing field duties.