Field Support Manager
Location: Pomona, CA
Salary Range: $71,760 – $77,500
About the Role
Maxim Healthcare is seeking a proactive and detail-oriented Field Support Manager to oversee compliance and ensure best practices across office operations. This leadership role is ideal for professionals who thrive in a dynamic environment and are passionate about supporting caregivers, clients, and internal teams.
Responsibilities
- Establish and maintain effective communication channels within the office and with clients, caregivers, and corporate partners
- Collaborate with Business Development, Recruitment, and Clinical teams to implement operational best practices
- Develop and oversee compliance processes aligned with company, federal, state, and accreditation standards
- Manage caregiver onboarding, including orientation, payroll, and credentialing
- Ensure all caregivers meet requirements prior to providing patient care
- Participate in Compliance Plan of Correction (CPOC) processes
- Oversee medical records management and ensure regulatory compliance
- Coordinate unemployment and workers’ compensation claims
- Manage accounts receivable, payroll, and billing processes in partnership with Revenue Cycle team
- Obtain authorizations, eligibility verifications, and other payer requirements
Requirements
- Undergraduate degree preferred (Business, Marketing, Management, Communications, Public Relations, Human Resources, or Healthcare Administration)
- Minimum 1 year of operations or administrative experience in healthcare preferred
- Supervisory experience preferred
- Strong understanding of organizational and financial structures
- Excellent communication and interpersonal skills
- Ability to thrive in a fast-paced, dynamic environment
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Office Suite
Benefits
Health and Wellness
- Medical/Prescription, Dental, Vision
- Health Advocacy (company paid if enrolled in Medical)
- Health Advocate Employee Assistance Program
Retirement and Financial Security
- Employee Assistance Program
- Health Savings Account
- 401(k) + Company Match
- Profit Sharing
- Short and Long Term Disability
- Primary Caregiver Leave
- Parental Leave
- Life and Basic Accidental Death & Dismemberment Insurance
- Voluntary Group Life Insurance and Supplemental Accidental Insurance
- Hospital Expense Protection Plan
- Critical Illness Insurance
- Dependent Care Flexible Spending Account
Lifestyle Benefits
- Paid Time Off and Company Paid Holidays
- Transportation Benefits
- Educational Assistance Program
- College Partnership Program
- Employee Discount Program
- Home and Auto Insurance discounts
- Pet Insurance
- Legal benefits
Benefit eligibility is dependent on employment status.
About Maxim Healthcare
Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.