Field Support Manager

Location: North Olmstead, OH

About the role

Maxim Healthcare is seeking a proactive and detail-oriented Field Support Manager to oversee compliance and ensure best practices across office operations. This leadership role is ideal for professionals who thrive in a dynamic environment and are passionate about supporting caregivers, clients, and internal teams.

Responsibilities

• Establish and maintain effective communication channels within the office and with clients, caregivers, and corporate partners
• Collaborate with Business Development, Recruitment, and Clinical teams to implement operational best practices
• Develop and oversee compliance processes aligned with company, federal, state, and accreditation standards
• Manage caregiver onboarding, including orientation, payroll, and credentialing
• Ensure all caregivers meet requirements prior to providing patient care
• Participate in Compliance Plan of Correction (CPOC) processes
• Oversee medical records management and ensure regulatory compliance
• Coordinate unemployment and workers’ compensation claims
• Manage accounts receivable, payroll, and billing processes in partnership with Revenue Cycle team
• Obtain authorizations, eligibility verifications, and other payer requirements

Qualifications

• Undergraduate degree preferred (Business, Marketing, Management, Communications, Public Relations, Human Resources, or Healthcare Administration)
• Minimum 1 year of operations or administrative experience in healthcare preferred
• Supervisory experience preferred
• Strong understanding of organizational and financial structures
• Excellent communication and interpersonal skills
• Ability to thrive in a fast-paced, dynamic environment
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office Suite

Pay

Salary range: $60,000 + $5,000 annual bonus potential

Benefits

Compensation & recognition:

• Competitive pay with weekly paychecks
• Quarterly bonuses and company profit sharing
• Awards and recognition programs

Health & wellness:

• Medical, prescription, dental, and vision insurance
• Health Advocacy (company paid if enrolled in medical)
• Health Advocate Employee Assistance Program
• Short and long term disability
• Life and basic accidental death & dismemberment insurance
• Voluntary group life insurance and supplemental accidental insurance
• Hospital expense protection plan
• Critical illness insurance
• Pet insurance

Retirement & financial security:

• 401(k) savings plan with company matching
• Profit sharing
• Health savings account
• Dependent care flexible spending account
• Home and auto insurance discounts
• Legal benefits

Time off & lifestyle:

• Paid time off and company paid holidays
• Primary caregiver leave and parental leave
• Transportation benefits
• Educational assistance program
• College partnership program
• Employee discount program (hundreds of nationwide vendor discounts)

Career development:

• Clear paths for growth and leadership opportunities
• Structured onboarding and ongoing mentorship

Benefit eligibility is dependent on employment status.

About Maxim Healthcare

Maxim Healthcare has been making a difference in the lives of our patients, caregivers, employees and communities for more than 30 years. We offer private duty nursing, skilled nursing, physical rehabilitation, companion care, respite care and behavioral care for individuals with chronic and acute illnesses and disabilities. Our commitment to quality customer service, compassionate patient care, and filling critical healthcare needs makes us a trusted partner wherever care is needed.