Field Support Manager

About the role

The Field Support Manager is responsible for providing technical support and troubleshooting services to customers in their field locations. This role requires strong problem-solving skills and the ability to work independently.

Responsibilities

• Provide timely and effective technical support to customers via phone, email, and on-site visits.
• Diagnose and resolve complex technical issues related to customer equipment and systems.
• Document and maintain accurate records of all interactions and resolutions.
• Collaborate with internal teams to ensure smooth service delivery and customer satisfaction.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Minimum 3 years of experience in IT support or a similar field.
• Proven ability to troubleshoot and resolve technical issues independently.
• Strong communication and interpersonal skills.
• Ability to travel up to 50% of the time.

Qualifications

• Experience with network infrastructure and server management.
• Knowledge of common IT software and tools.
• Proficiency in Microsoft Office Suite.

Skills

• Technical proficiency in troubleshooting and resolving hardware and software issues.
• Excellent problem-solving and analytical skills.
• Strong organizational and time management skills.
• Ability to work effectively in a fast-paced environment.

Benefits

• Competitive salary commensurate with experience.
• Health insurance coverage.
• Paid time off.
• Professional development opportunities.

Pay

Salary range: $50,000 - $75,000 annually.

Schedule

Full-time position with flexible working hours to accommodate fieldwork.

Contact

To apply, please visit www.isolved.com/jobs/field-support-manager.