Field Support Manager

About the role

Responsible for providing field support services to clients, including troubleshooting technical issues, coordinating with internal teams, and ensuring customer satisfaction.

Responsibilities

• Diagnose and resolve client-reported technical issues promptly.
• Collaborate with internal teams to implement solutions and track progress.
• Communicate effectively with clients via phone and email to address their needs and concerns.
• Document issues and resolutions in a timely manner.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 2 years of experience in IT support or a similar role.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and interpersonal skills.

Qualifications

• Proficiency in Windows and macOS operating systems.
• Experience with common IT tools and software.
• Knowledge of networking fundamentals.

Skills

• Technical troubleshooting skills.
• Customer service orientation.
• Attention to detail.

Benefits

• Competitive salary package.
• Flexible working hours.
• Professional development opportunities.

Pay

• $50,000 - $60,000 annually.

Schedule

• Monday to Friday, 8:00 AM - 5:00 PM.

Contact

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