Field Support Analyst

4-month contract with a commercial real estate client in New York, NY. Potential for extension. W2 contract; candidates must be legally authorized to work in the United States and able to sit on Primary Talent Partners W2 without sponsorship.

Pay

$33.00 - $38.00/hr. ACA-compliant supplemental package available for enrollment. No PTO or benefits provided.

Schedule

Monday-Friday: 8am - 5pm (CST)

Responsibilities

• Edit content for the documentation of software applications and hardware environments.
• Create photographs, drawings, sketches, diagrams, and charts to illustrate material.
• Conduct research and interviews with technical and business personnel.
• Provide ad-hoc technical assistance to managers and other members of the application development team.
• Support changes or enhancements to templates and other documentation standards.
• Lead by example and model behaviors consistent with RISE values.
• Impact the quality of own work.
• Work within standardized procedures and practices to achieve objectives and meet deadlines.
• Exchange straightforward information, ask questions, and check for understanding.
• General desktop support, hardware/software support, and desktop support helping a wide range of end users.
• Respond to tickets and maintain office technology.
• Front-facing customer service, Level 1 & Level 2 software support at enterprise level.
• Backend office MS Office support, MS Intune, Active Directory, remote management, and incident request management.

Requirements

• Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered (5+ years of experience required if no degree).
• Ability to use existing procedures to solve standard problems.
• Experience analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Organizational skills with a strong inquisitive mindset.
• Intermediate math skills, including calculating percentages, fractions, and financial-related figures.

Skills

• Must Have: Good technical skills, excellent customer service.
• Nice to Have: Banking or law firm support work, experience with Apple iOS, Adobe Acrobat.
• Proficiency in MS Intune, ticketing systems, and MS Office Suite.

Work Environment

Fast-paced environment with C-Suite executives on-site. Communication is critical. Work will be performed as part of a hybrid team (some in-person, some virtual).