Field Support Analyst

Description of Work Environment

Supporting corporate office, work independently, but will have virtual team of support as well.

Duration

4 months – possible extension/ Potential to Convert to FTE

Location

TX-Houston-2800 Post Oak Blvd

Bill Rate

***/hr

Background Screening

Standard (No Drug Test)

Hours

Monday-Friday: 8am -5pm (EST)

Interview Process

• 1st round technical interview – phone
• 2nd round culture interview with HM – teams
• 3rd round with office leadership - onsite

Job Description

Resource's typical working day:

• General desk top support
• Hardware/software support
• Desktop support helping a wide range of end users
• Responding to tickets
• Maintaining office technology
• Front facing customer service
• Level 1 & Level 2 software support enterprise level
• Backend office MS Office Support
• MS Intune
• Ticketing Systems
• MS Office Suite
• Custom management

Must Have Skills

• Good technical skills
• Good customer service

Nice to Have Skills

• Banking or law firm support work
• Experience with Apple iOS
• Adobe Acrobat

Years of Experience

5+ years

Education

Bachelor's degree preferred, if no degree, they will need 5 years extra experience

Software Skills

• MS Intune
• Ticketing Systems
• MS Office Suite

Custom Fields

• Name: Is this opportunity convert to Perm or Potential Convert to Perm?
• Value: None
• Name: What would be the potential convert to perm salary (if applicable)?
• Value: None
• Name: Will this Resource be working Remote?
• Value: Not Remote