Field Support Analyst

Location: 200 Park Ave, New York, NY – in-person role (Monday–Friday, 8 am–5 pm CST). Assignment is initially 4 months with possible extension and potential conversion to full-time employment at approximately ***K per year.

About the Role

As a Field Support Analyst, you will provide research and analysis support to the Digital & Technology department, delivering technical assistance and solutions to internal users in a fast-paced environment where communication with C-suite executives is critical.

Responsibilities

• Provide desk-top and hardware/software support to a wide range of end users.
• Respond to and manage support tickets.
• Maintain office technology and deliver front-facing customer service.
• Perform Level 1 & Level 2 software support at the enterprise level.
• Support backend office tools including MS Office, MS Intune, and Active Directory.
• Handle remote management, incident requests, and license management.
• Edit documentation for software applications and hardware environments.
• Create visual aids such as photographs, drawings, sketches, diagrams, and charts.
• Conduct research and interviews with technical and business personnel.
• Provide ad-hoc technical assistance to managers and application-development teams.
• Support changes or enhancements to templates and documentation standards.
• Model behaviors consistent with company RISE values.

Requirements

• 5+ years of relevant experience.
• Bachelor’s degree preferred; in lieu of a degree, 10+ years of experience is required.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook, etc.).
• Experience with MS Intune, ticketing systems, and Active Directory.
• Strong organizational skills and an inquisitive mindset.
• Intermediate math skills, including percentages, fractions, and financial calculations.
• Ability to use existing procedures to solve standard problems and analyze information to make judgments.

Skills

• Must Have: Good technical skills and excellent customer service.
• Nice to Have: Experience in banking or law-firm support, Apple iOS, Adobe Acrobat.

Interview Process

• 1st round: Technical interview (phone).
• 2nd round: Culture interview with hiring manager (Microsoft Teams).
• 3rd round: Onsite interview with office leadership.