Field Support Analyst

Interview process consists of three stages: a technical interview, a cultural interview with the hiring manager, and an onsite interview with the office leader.

Schedule

Monday–Friday, 8:00 AM – 5:00 PM (PST) onsite.

Responsibilities

• General desktop hardware support
• Level 1 & Level 2 software support at the enterprise level
• Desktop support for a wide range of end users
• Responding to Service Now tickets
• Maintaining office technology
• Front-facing customer service
• Backend office Microsoft Office support
• Microsoft Intune and Active Directory administration
• Remote management using Bomgar

Requirements

• 5+ years of Level 2 onsite computer support experience
• Bachelor’s degree preferred; without a degree, 3 additional years of experience are required

Skills

Must Have

• Good technical skills
• Good customer service

Nice to Have

• Experience supporting large companies (> 10,000 end-users)
• Commercial real estate, banking, or law firm support background
• A/V support for Zoom or Teams conference rooms
• Apple iOS device support
• Adobe Acrobat proficiency

Software Skills

• Windows 11
• Microsoft Office, SharePoint, and MS365
• Support request ticketing systems
• Microsoft Intune
• Cloud storage platforms

Benefits

This contract role has 100 % potential to convert to a full-time position, backfilling an existing FTE.