Field Support Analyst

About the role

We’re seeking a customer-focused Desktop Support Analyst to provide hands-on IT support in a fast-paced corporate environment. You’ll troubleshoot hardware and software issues, support end users, and ensure smooth day-to-day technology operations. This role is ideal for someone who enjoys problem-solving and delivering excellent customer service.

Responsibilities

• Provide Level 1 & Level 2 desktop support for end users
• Troubleshoot hardware, software, and MS Office issues
• Manage tickets and resolve incidents in a timely manner
• Support Active Directory, MS Intune, and remote management tools
• Maintain office IT systems and equipment
• Deliver front-line customer service and technical support

Requirements

• 5+ years of desktop support or IT support experience
• Strong knowledge of Windows environments and MS Office Suite
• Experience with Active Directory, MS Intune, and ticketing systems
• Excellent troubleshooting and problem-solving skills
• Strong customer service and communication abilities

Benefits

Hands-on role in a collaborative corporate environment
Opportunity to work independently with strong team support
Potential for full-time conversion