Field Services & Warranty Administrator

We need to output HTML fragment with sections only if real content. The posting includes sections: Who We Are (intro), Position Summary, Objectives, Responsibilities, Required Education, Skills & Experience, Work Environment, About Us, Additional Information (but we need to drop boilerplate like EEO, legal, etc). Also we need to use

for section headings. Do not repeat job title as heading. No Job ID etc. We need to preserve all substantive info, remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. We need to include sections only when posting has real, specific content. So we need to decide which headings to include: About the role? Not present. Responsibilities yes. Requirements? There's Required Education, Skills & Experience. Qualifications? Could be same as Requirements. Skills? Could be part of that. Benefits? Not given (only "Click to learn more about benefits." but no specifics). So we should not create Benefits section. Pay? Not given (only mention wage based on factors). No specific pay. So no Pay section. Schedule? Not given. So omit. We need to include sections like About the role? Not present. Could use "Position Summary" as heading. "Objectives" maybe as part of responsibilities but we can keep as separate if content. "Responsibilities" definitely. "Required Education, Skills & Experience" as Requirements or Qualifications. "Work Environment". "About Us". Possibly "Who We Are" as intro but not a heading? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says we can use those headings but not required to exactly match; we can use other headings? Probably we should map content to those headings where appropriate. "Who We Are" could be considered "About the role"? Not exactly. But we could use "About the role" heading for the introductory paragraph about the company and role? However the instruction: "Do NOT repeat the job title as a heading (the page already shows it)". It doesn't forbid other headings. The examples given are typical headings. We could use "About the role" for the Who We Are and Position Summary combined? Might be better to keep "Who We Are" as a heading? Not in list but maybe acceptable. Safer to stick to the given examples: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections we have content for. We have content for: About the role (company overview, position summary). Responsibilities. Requirements (education, skills, experience). Qualifications maybe same as Requirements but we can combine. Skills maybe part of Requirements. Work Environment not in list but we could still include as heading? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those are typical. Safer to include Work Environment as a heading? Might be considered extra but not prohibited. However they said "Prefer a few substantive sections over many thin ones." So maybe combine Work Environment into About the role or Responsibilities? Could be its own section but it's substantive. We also have "About Us" which is similar to Who We Are. Could merge. Thus we could have sections: About the role (includes Who We Are, Position Summary, About Us). Responsibilities. Requirements (includes Required Education, Skills & Experience, Work Environment). That's three sections. We must not include Benefits, Pay, Schedule as no specifics. We must preserve all substantive info. Need to ensure we don't lose details. Let's extract substantive content: Who We Are paragraph: "Join the Associated Materials Innovations team at Associated Materials, LLC, and be AMazing with us! At Associated Materials Innovations, we combine our rich history in innovation with an unwavering commitment to continuous improvement of the customer experience. For decades, we have provided vinyl windows, siding, and metal building products that have helped build homes and communities across North America. As a leading manufacturer of exterior building products and preferred product manufacturer for Alside, you'll have the opportunity to contribute ideas in a welcoming and supportive work environment driven by safety and our core values. Join the AMI team where you can be AMazing as we shape our future together." Position Summary: "The Siding Warranty and Field Service Administrator is responsible for seeking bids from contractors and dealers to replace metal and vinyl siding products for approved claims, assisting the siding warranty team with following up on outstanding service work, as well as project coordination on large siding claims. Position will additionally assist the siding warranty team with filing, processing, and ordering any materials necessary for siding warranty claims. The position requires the handling of all communication surrounding those claims including correspondence with contractors, distributors, homeowners, and internal Associated Materials employees." Objectives: list of bullet-like sentences: "Work with contractors to ensure the labor responsibility of all approved siding claims is executed and met in timely manner Source and maintain contractor resources Identify and coordinate warranty resolutions with service providers and homeownersWork alongside siding warranty team to effectively maintain timely resolution on all siding claims Appropriately handle escalations/complaints to management" We could incorporate objectives into Responsibilities or separate. But we have Responsibilities section already detailed. Could merge objectives into Responsibilities to avoid thin section. Responsibilities list: many bullet points. Required Education, Skills & Experience: list. Work Environment: paragraph. About Us: paragraph about AMI. Additional Information: includes wage statement and "Click to learn more about benefits." plus EEO boilerplate which we must remove. We must remove EEO/equal-opportunity boilerplate, duplicated lines, application instructions, cookie/navigation/legal/scams. Thus we will keep: Who We Are, Position Summary, Objectives (maybe merge), Responsibilities, Required Education, Skills & Experience, Work Environment, About Us. Also maybe Additional Information wage statement (but it's vague). The wage statement: "The actual wage offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay parity. Compensation decisions are dependent upon the facts and circumstances of each position and candidate." This is not specific pay, so we should not create Pay section. Could we include this as a note under About the role? It's still substantive but not a specific pay figure. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state wage based on factors, but not a specific number. It's still about pay. However they said "never create Pay/Schedule/Benefits sections unless the posting actually states them." It does state something about pay (wage based on factors). That is stating pay info, albeit generic. Should we include a Pay section? The instruction also says "never emit a heading followed by filler/placeholder text (e.g. 'commensurate with experience', 'not specified', 'N/A', 'varies', 'TBD')". The wage statement is not exactly filler; it's a description that wage will be based on factors. That's somewhat generic but not placeholder like "commensurate with experience". It's still vague. I'd lean to not create a Pay section because it's not a specific figure or range. The instruction about filler/placeholder text suggests we should avoid sections with vague statements. So omit Pay. Similarly benefits: only "Click to learn more about benefits." no specifics, so omit Benefits. Schedule: none. Thus final HTML:

About the role

with combined Who We Are, Position Summary, About Us maybe. Then

Responsibilities

with objectives and responsibilities list. Then

Requirements

with Education/Skills/Experience and Work Environment. We need to use

• for any list of duties/requirements/benefits. For prose use

  . We need to preserve all substantive info, not invent or summarize away detail. Let's craft. First, About the role section: combine Who We Are paragraph, Position Summary paragraph, About Us paragraph. We need to ensure we don't duplicate. Who We Are and About Us are similar but both have content; we can keep both. Let's write:

  About the role

  Join the Associated Materials Innovations team at Associated Materials, LLC, and be AMazing with us! At Associated Materials Innovations, we combine our rich history in innovation with an unwavering commitment to continuous improvement of the customer experience. For decades, we have provided vinyl windows, siding, and metal building products that have helped build homes and communities across North America. As a leading manufacturer of exterior building products and preferred product manufacturer for Alside, you'll have the opportunity to contribute ideas in a welcoming and supportive work environment driven by safety and our core values. Join the AMI team where you can be AMazing as we shape our future together.

  The Siding Warranty and Field Service Administrator is responsible for seeking bids from contractors and dealers to replace metal and vinyl siding products for approved claims, assisting the siding warranty team with following up on outstanding service work, as well as project coordination on large siding claims. Position will additionally assist the siding warranty team with filing, processing, and ordering any materials necessary for siding warranty claims. The position requires the handling of all communication surrounding those claims including correspondence with contractors, distributors, homeowners, and internal Associated Materials employees.

  When you join AMI, you are part of a leading North American manufacturing business of vinyl windows, cladding, metal siding, trim and other essential exterior building products for residential, light commercial and multifamily projects. In 2022, we introduced our composite cladding system, a first-of-its-kind solution featuring exclusive (GP)2 technology. Headquartered in Cuyahoga Falls, Ohio, AMI is part of Associated Materials, LLC, which owns and operates multiple manufacturing facilities in North America including a distribution center.

  Now Responsibilities: include Objectives and Responsibilities bullet list. We need to convert objectives sentences into list items. The objectives are a run-on sentence; we can split by verbs. Objectives text: "Work with contractors to ensure the labor responsibility of all approved siding claims is executed and met in timely manner Source and maintain contractor resources Identify and coordinate warranty resolutions with service providers and homeownersWork alongside siding warranty team to effectively maintain timely resolution on all siding claims Appropriately handle escalations/complaints to management" We need to split into separate items: - Work with contractors to ensure the labor responsibility of all approved siding claims is executed and met in a timely manner - Source and maintain contractor resources - Identify and coordinate warranty resolutions with service providers and homeowners - Work alongside siding warranty team to effectively maintain timely resolution on all siding claims - Appropriately handle escalations/complaints to management Now Responsibilities list from the posting: - Effectively source a minimum of 1 to 3 bids from contractors to perform replacement siding work on all approved siding claims with labor - Track and document all progress of warranty claims in Salesforce CRM system - Receive all siding panel samples that arrive at corporate office, log their receipt in the Salesforce CRM system, and ship them to the appropriate parties - Log incoming mail pertinent to siding claims and scan all documents to Docuware document management system - Learn and maintain working knowledge of warranty coverage and warranty documents - Learn Associated Materials siding products and basic installation practices and procedures - Communicate with homeowners, distributors, and contractors on claims and field service process - Regular communication with Warranty Manager, corporate Warranty Services department, and warranty call center - Ability to manage multiple priorities and meet deadlines in high-volume processing department - Ability to follow-up and drive closure to claim execution in support of customer commitments - Ability to work cohesively within a strong team environment and support teammates at all levels - Ability to communicate, both written and verbal with customers, internal organizations across AMI cross functionally