Field Service Truck Specialist

Heritage Industries, a leader in the work truck and equipment industry, is seeking a Field Service Truck Specialist to perform field service calls and repairs to client work trucks and equipment. Strong communication skills, customer relations, diagnostic/troubleshooting, and repair skills are required, along with the ability to take ownership of client issues from start to finish. An excellent driving record is required.

Responsibilities

• Understand and adhere to personal responsibility for safety and work safely at all times.
• Adhere to all company safety programs and policies and enhance the safety culture of the company.
• Perform services and repairs in the field on various makes/models of equipment, including Heritage, IMT, Stellar, Miller, Mi-T-M, Boss, etc.
• Comply with all DOT regulations.
• Willing to work out of town, overtime, and weekends if necessary.
• Maintain field service vehicle and all company-provided equipment.
• Order and return parts as necessary for each job performed.
• Schedule and maintain workload as necessary.
• Maintain and complete daily reports, paperwork, inspections, and timecards.
• Willing to obtain certifications: MSHA, CDL, crane inspector certificate, air tank inspector certificate.
• Work as a team, communicate effectively, and take ownership of assigned areas and tasks.
• Take ownership of client problems and provide solutions.
• Consistently deliver a world-class customer experience.

Requirements

• Must have and maintain a clean MVR (no more than 1 moving violation under the age of 25, and no more than 2 if over the age of 25).
• Must be safety conscious with an excellent safety record.
• Must use TRACK in all aspects of every job.
• Strong working knowledge of truck equipment: hydraulics, electrical, pneumatics.
• Willingness to learn troubleshooting skills from other journeyman mechanics and utilize tech support as necessary.
• Excellent communication and customer service skills.
• Demonstrate excellent work ethic with self-motivation, ability to work safely with minimal supervision on customer job sites while maintaining expectations of thoroughness.
• Positive team-first attitude.
• Must have or be able to obtain all tools required for field service repair.
• Willing and able to work overtime and possibly weekends if necessary.
• Ability and willingness to learn new skills and adapt to changing environments.
• Basic computer skills and experience with Microsoft Office programs, including Outlook, Word, Excel, etc.
• High school diploma or equivalent.

Qualifications

• Experience within the work truck industry, automotive, and/or truck equipment upfit, service, and repairs.
• Experience with field service and in-shop service operations.
• Fluency in Microsoft Office programs.
• Current MSHA certification.
• Associate degree or Technical Degree in automotive or diesel mechanics.

Travel Requirements

Call outs on a regular basis both locally and throughout the states of Utah, Arizona, Wyoming, Nevada, and Idaho.