Field Service Truck Technician

About the role

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

Primary Responsibilities

• Works in a neat and orderly manner, maintaining a safe work environment and a constant focus on completing the task at hand safely.
• Proficiently and accurately perform maintenance, diagnose and repairs.
• Apply specific failure analysis techniques and procedures in determining root cause of failures and relaying that information to customers and office personnel.
• Care for and maintain customer machines/equipment to the highest standards and ensures co-workers are doing the same.
• Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed.
• Write full reports on findings from field service events, with clear, concise information.
• Communicate effectively and professionally with customers on the status of their maintenance and/or repairs.
• Must be willing to work overtime as required depending on customer needs & fluctuating workloads, also need to be available for after-hours calls as needed.
• Must be able to obtain a CDL license if required.

Additional Responsibilities

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

Qualifications/Skills

• Prior experience diagnosing and repairing school buses and Cummins engines.
• The knowledge of tools applicable to the position.
• A strong sense of urgency and desire to provide superior customer service.
• The ability to take direction and work in a team environment.
• High School Diploma or equivalent.
• Valid, active driver's license.
• Ability to read, write, and speak English.
• Ability to clear driver screenings and provide necessary information for a complete DQ file, including but not limited to: Road Test administered by Yancey personnel, Background check and MVR with less than 10 points, DOT Physical, Drug Screen.
• Must not be disqualified to drive a CMV under 49 CFR391.15.
• Technical Knowledge of School Bus systems.
• Strong Diesel Engine Knowledge (preferably Cummins Medium Duty).
• Strong technical/mechanical ability.
• Able to work with very little supervision.
• Basic knowledge of Microsoft Office Software.
• High level of responsiveness, and a strong proactive attitude to problem solving.
• Committed to Quality and a high level attention to detail.
• Able to learn quickly.
• Excellent written and oral communication skills.

Preferred Qualifications/Skills

• Technical Degree or Certification.
• CDL.

Values

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.
• Acting in a safe manner.
• Exhibiting honesty and integrity.
• Acting in a fair and ethical manner.
• Team mentality.
• Delivering quality results.
• Embracing change / improvement.
• Exhibiting superior customer service skills.
• Exhibiting pride and ownership.
• Working with a sense of urgency.
• Exhibiting a winning attitude.

What We Offer

• Full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.
• Competitive Pay Structure.
• Individual Bonus Opportunities Available.
• Techician Tool Allowance.
• 401k Plan.
• Strong Company Match.
• Employee Profit Sharing.
• Financial Wellness Coaching.
• Employee Wellness Program.
• Medical, Vision, Dental Insurance.
• Prescription Drug Coverage.
• Flexible Spending Accounts.
• Short & Long Term Disability.
• Group Life Insurance.
• Personal Time Off.
• Paid Holidays.
• Paid Sick Leave.
• Career Development.
• Tuition Reimbursement.
• Ongoing Training.
• Advancement Opportunities.