Field Service Technician - Wide Format Printers

About the role

Ford Office Technologies is growing and seeks a skilled Field Service Technician to install, maintain, and repair wide format printing equipment at customer locations. The role requires strong mechanical and electrical aptitude, excellent troubleshooting skills, and a commitment to delivering outstanding customer service.

Responsibilities

• Install, configure, and calibrate wide format printers, cutters, and finishing equipment.
• Diagnose and repair mechanical, electrical, and software-related issues.
• Perform preventative maintenance and equipment inspections.
• Provide on-site and remote technical support to customers.
• Train customers on proper equipment operation and maintenance.
• Document service calls, parts usage, and resolutions accurately.
• Maintain service vehicle inventory and tools.
• Travel to customer sites within assigned territory. Ensure timely response to service calls within assigned territory.

Requirements

• 2+ years of experience servicing wide format printing equipment preferred (will train if needed).
• Knowledge of large format finishing equipment preferred (laminators, cutters).
• Strong understanding of electronics, mechanical systems, and computer networking.
• Ability to read schematics and technical manuals.
• Proficiency with Windows-based systems and RIP software.
• Valid driver’s license and proof of insurability. Ability to lift up to 50 lbs. and work in various on-site environments.
• Excellent communication and customer service skills.
• Manufacturer certifications (preferred but not required).

Benefits

• 401(k) with company match
• Bereavement Leave
• Vacation Benefits
• Holidays
• Medical, Dental, and Vision Care Insurance
• Life Insurance – both company paid and additional coverage
• Voluntary Short-Term and Long-Term Disability Insurance
• Voluntary Policies for additional insurance to cover accident, cancer, critical illness, or injury
• CDA Scholarship Foundation