Printer Service Technician, Field II

About the role

We’re actively seeking an individual to diagnose and repair basic mechanical, software, network, and system failures. This role involves maintaining working knowledge of multiple product groups and providing efficient, responsive, and accurate field/shop/on-site maintenance.

Responsibilities

• Diagnose and repair basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate field/shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide solutions for escalated technical and/or customer service-related problem areas for any territory requested.

Requirements

• High School Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and completion of the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• The ability to travel, valid driver's license and acceptable driving record necessary.
• The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
• Ability to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Qualifications

• Compliance with customer policies and protocols, including COVID-19 vaccination and other measures relating to COVID-19.
• Valid driver’s license and acceptable driving record.
• Ability to work in a 24/7 environment, perform shift work, and participate in on-call rotations.
• Ability to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Skills & Expertise

• Basic understanding of internet environments.
• Completion of the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Ability to travel and comply with customer policies and protocols.
• Ability to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Pay

The anticipated base salary range for this role is $21.50-30.75 per hour. This role is also eligible for a transportation allowance.

Schedule

This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.