Field Service Technician II - Production Print Equipment

About the role

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Canon USA, an innovator of technology, solutions, and services, is seeking individuals who strive for excellence in operational, maintenance, and networking support to help valued customers with basic technical expertise of Canon-supported products.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures
• Service and repair designated equipment to Canon standards and specifications
• Maintain working knowledge and aptitude of multiple product groups, including basic aspects of troubleshooting and diagnostics
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians
• Provide solutions for escalated technical and/or customer service-related problem areas for any territory requested

Requirements

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience
• Basic understanding of internet environments
• Ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class
• Ability to travel (valid driver's license and acceptable driving record necessary)
• Capability to work in a 24/7 environment, including shift work and on-call rotations
• Required to obtain security and/or other clearances required by customers to enter customers' premises
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)
• Customer-facing role requiring compliance with customer policies and protocols, which may include COVID-19 vaccination and other COVID-19 measures
• Must be legally authorized to work in the United States; no visa sponsorship
• All applicants must reside in the United States at the time of hire

About the company

Canon U.S.A., Inc. operates under the Kyosei philosophy of social and environmental responsibility. Driven by a mission of exceeding customer expectations with technologies and enriching the lives of local communities and staff, the company emphasizes integrity, respect, empowerment, and making a difference. Employees share a strong work ethic, creativity, and cooperative spirit, with pride in working for a global digital imaging leader with an unparalleled reputation for quality and innovation.

Benefits

• Competitive compensation package including medical, dental, vision
• 401(k) Savings Plan
• Discretionary profit sharing
• Discretionary success sharing
• Educational assistance
• Recognition programs
• Vacation
• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual welcome based on job function)
• Volunteer opportunities to give back to the local community
• Canon welcome kit and official merchandise
• Transportation allowance

Pay

Anticipated hourly rate: $21.50 to $30.75 per hour.

Schedule

Full-Time On Site — this position requires full-time presence at assigned office(s)/worksite(s)/territory on scheduled work days.