Field Service Technician II - Production Equipment

About the role

We’re actively seeking an individual to diagnose and service designated equipment to Canon standards and specifications. This role involves maintaining working knowledge and aptitude of multiple product groups, troubleshooting, and providing efficient, responsive, and accurate field/shop/on-site maintenance.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups.
• Provide solutions for escalated technical and/or customer service-related problem areas for any territory requested.

Requirements

• High School Diploma, GED, or equivalent experience required.
• 1 to 2 years of related experience.
• A basic understanding of internet environments.
• The ability to travel with a valid driver’s license and acceptable driving record.
• The capability to work in a 24/7 environment, perform shift work, and participate in on-call rotations.
• Ability to lift 50 pounds and be active more than 50% of the time (walking, standing, stooping/kneeling).

Qualifications

• Must be legally authorized to work in the United States.
• Must be able to comply with customer policies and protocols, including COVID-19 vaccination and other measures.

Skills & Expertise

• A basic understanding of internet environments.
• The ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• The ability to work in a 24/7 environment, perform shift work, and participate in on-call rotations.
• Ability to lift 50 pounds and be active more than 50% of the time (walking, standing, stooping/kneeling).

Benefits

This role is eligible for a transportation allowance. The anticipated rate for this role is $21.50 - $30.75 hourly. We comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor.