Field Service Technician II - Heavy Equipment
Ring Power Cat · Ocala, FL · 2 wk ago
ManagementFull-time
About the role
Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment. Attends and successfully completes required technician training classes.
Responsibilities
- Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.
- Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
- Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
- Inspects components to insure maximum parts are being reused to control repair costs.
- Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
- Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.
- Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow.
- Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
- Trains and/or mentors others in department.
- Performs other duties as assigned.
Requirements
- Formal Education: High School diploma or GED.
- Experience: 3-4 years Required / Credentials.
- Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
- Valid Driver License.
- Successfully completed all required training curriculum to be designated Service Field Tech II.
- Not Required but Highly Desired: Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
- Updating of Knowledge: Job requirements frequently change requiring re-training once or more per year.
- Problem Solving: Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.
- Creativity: Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
- Autonomy: Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.
Qualifications
- Education and Experience: Formal Education High School diploma or GED. Experience 3-4 years Required / Credentials.
- Communication: Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
- Driver License: Valid Driver License.
- Training: Successfully completed all required training curriculum to be designated Service Field Tech II.
- Software Proficiency: Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
- Knowledge Update: Updating of Knowledge Job requirements frequently change requiring re-training once or more per year.
- Solving Problems: Problem Solving Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.
- Creativity: Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
- Autonomy: Autonomy Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.
Skills
- Safety: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources.
- Technical Knowledge: Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace.
- Active Listening: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood.
- Feedback: Uses feedback to verify effective and accurate communication has occurred.
- Documentation: Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
- Cost Control: Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.
- Positive Attitude: Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow.
- Teamwork: Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
- Training: Trains and/or mentors others in department.
- Other Duties: Performs other duties as assigned.
Benefits
- Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.
- Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.
Pay
Ring Power Corporation offers competitive compensation and benefits packages to attract and retain top talent. Details will be provided upon interview.
Schedule
Work is scheduled during regular business hours with frequent requirements to work nights, holidays and weekends.
Qualifications
- Education and Experience: Formal Education High School diploma or GED. Experience 3-4 years Required / Credentials.
- Communication: Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
- Driver License: Valid Driver License.
- Training: Successfully completed all required training curriculum to be designated Service Field Tech II.
- Software Proficiency: Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
- Knowledge Update: Updating of Knowledge Job requirements frequently change requiring re-training once or more per year.
- Solving Problems: Problem Solving Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.
- Creativity: Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
- Autonomy: Autonomy Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.
Personal Development
- Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas.
- Obtains developmental opportunities proactively.
- Actively seeks and embraces growth opportunities.
Organizational Impact
A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.
Supervisory Responsibility
Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team).
Physical Demands
"NA" Not Applicable "O" Occasionally - (up to 3 hours/day) "F" Frequently - (3-6 hours/day) "C" Constantly - (6-8 hours/day)
Environmental Conditions
- O Inside conditions
- F Outside environmental conditions
- O Extreme cold
- F Extreme heat
- F Noise sufficient noise to cause the worker to shout to be heard above the ambient noise level
- F Vibration Exposure to oscillating movements of the extremities of whole body
- O Air particulates / contaminants the worker is required to wear respirator
- R Airborne particles
- O Airborne particles
- O Airborne particles
- O Airborne particles
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