Field Service Technician II - Heavy Equipment

About the role

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment. Attends and successfully completes required technician training classes.

Responsibilities

• Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.
• Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
• Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
• Inspects components to insure maximum parts are being reused to control repair costs.
• Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
• Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed.
• Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow.
• Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
• Trains and/or mentors others in department.
• Performs other duties as assigned.

Requirements

• Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
• Valid Driver License.
• Successfully completed all required training curriculum to be designated Service Field Tech II.
• Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
• Updating of Knowledge Job requirements frequently change requiring re-training once or more per year.
• Problem Solving Job requires complex problem solving ability with little guidance.
• Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
• Autonomy Job is not normally monitored, but overall objectives are clearly defined.
• Use of discretion in how the work is done, setting priorities and decision making is encouraged.
• More emphasis is placed on achieving the desired outcome, not on controlling the process.

Qualifications

• Education: High School diploma or GED.
• Experience: 3-4 years Required.

Skills

• Active Listening.
• Clear Communication.
• Effective Research.
• Fiscal Accountability.
• Taking Initiative.
• Adaptability.
• Credibility.

Benefits

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida. Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers. Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Pay

Not specified.

Schedule

Regular exposure to these stresses (20-80% of the time). Workload Fluctuation Job frequently involves changes in priorities, complexity and/or quantity of work. Work Schedule Work is scheduled during regular business hours with frequent requirements to work nights, holidays and weekends.

Physical Demands

Standing: Frequently (3-6 hours/day); Constantly (6-8 hours/day). Sitting: Frequently (3-6 hours/day); Constantly (6-8 hours/day). Walking: Occasionally (up to 3 hours/day). Climbing: Occasionally (up to 3 hours/day). Balancing: Occasionally (up to 3 hours/day). Kneeling: Occasionally (up to 3 hours/day). Crouching: Occasionally (up to 3 hours/day). Reaching: Frequently (3-6 hours/day); Constantly (6-8 hours/day). Grasping: Occasionally (up to 3 hours/day); Constantly (6-8 hours/day). Fingering: Occasionally (up to 3 hours/day); Constantly (6-8 hours/day). Talking: Frequently (3-6 hours/day). Hearing: Frequently (3-6 hours/day). Pushing/Pulling: Occasionally (up to 3 hours/day); Frequently (3-6 hours/day); Constantly (6-8 hours/day).

Environmental Conditions

Inside conditions: Protection from weather but not necessarily from temperature change. Outside environmental conditions: No effective protection from weather. Noise: Sufficient noise to cause the worker to shout to be heard above the ambient noise level. Vibration: Exposure to oscillating movements of the extremities of whole body. Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals). Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation. Air particulates / contaminants: The worker is required to wear respirator.

Organizational Impact

A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.

Supervisory Responsibility

Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team).