Field Service Technician - Heavy Equipment

Responsibilities

• Diagnoses and repairs Caterpillar equipment including compactors, excavators, loaders, dozers, and other heavy construction equipment, compact equipment, aerial equipment and paving equipment.
• Uses a high degree of independent judgment to repair a variety of complex equipment and tools, which involve mechanical, hydraulic, diesel, and electrical systems.
• Works safely at all times, following company policies, procedures and standards.
• Responds to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed.
• Willing to respond to after hour emergency calls as directed by supervisor.
• Works collaboratively and assists other technicians as needed regarding troubleshooting repairs.
• Documents work orders in a complete and timely manner to ensure a high level of customer satisfaction; identifies and communicates the need for parts for inventory.

Qualifications

• 2-year technical college degree in diesel technology or related field; or high school diploma/GED and 2 years of comparable shop mechanic experience.
• 3+ years of relevant diesel equipment repair experience, preferably some field experience.
• Working knowledge of hydraulics, transmissions, undercarriage, track systems, engine and emission components, electrical, and fuel systems; previous experience with CAT equipment preferred.
• Writing and communication skills, ability to interact with supervisors, customers and team members.
• Basic computer skills to document work orders and utilize online diagnostic systems.
• Own mechanic tool set.
• Able to maintain a safe and clean work environment including service truck.
• Willing and able to respond to after-hour emergency calls as directed by the supervisor.
• Able to operate equipment safely.
• Must have and maintain a clean driving record.
• Pass a DOT pre-employment drug screen & physical due to the role being deemed safety-sensitive.
• DOT Med card or ability to obtain is required.

Pay and Benefits

The pay range for this position is $38.00 to $51.00 Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location.

Full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 19
• paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance
• FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance
• Safety Boot Reimbursement, PPE & Uniforms provided
• Tool Insurance