Field Service Technician II - Production Equipment

About the Role

We’re seeking an individual to diagnose basic mechanical, software, network, and system failures using established procedures. You will service and repair designated equipment to Canon standards and specifications, maintaining a working knowledge of multiple product groups, including troubleshooting and diagnostics. This customer-facing role requires compliance with customer policies and protocols, including COVID-19 vaccination and related measures.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Provide direction to less experienced technicians.
• Resolve escalated technical and/or customer service-related problem areas for any requested territory.
• Adhere to customer policies and protocols, including COVID-19 measures.

Requirements

• HS Diploma, GED, or equivalent experience required.
• 1 to 2 years of related experience.
• Basic understanding of internet environments.
• Ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Valid driver's license and acceptable driving record for travel requirements.
• Capability to work in a 24/7 environment, including shift work and on-call rotations.
• Required to obtain security and/or other clearances needed to enter customer premises.
• Ability to lift 50 pounds and remain active (walking, standing, stooping/kneeling) more than 50 percent of the time.

Pay

Anticipated rate for this role: $21.50 - $30.75 hourly. This role is eligible for a transportation allowance.

Benefits

• Competitive compensation package including medical, dental, and vision.
• 401(k) Savings Plan.
• Discretionary profit sharing and success sharing.
• Educational assistance.
• Recognition programs.
• Vacation and paid time off.
• Employee referral bonus.
• Employee discounts.
• “Dress for Your Day” attire program (casual attire based on job function).
• Volunteer opportunities to give back to the local community.
• Canon welcome kit and official merchandise.

Schedule

Full-Time On Site – This position requires full-time presence at your assigned office(s)/worksite(s)/territory on scheduled work days.

About Us

Canon USA is a global digital imaging leader with a reputation for quality and innovation. Driven by our mission of exceeding customer expectations, we enrich the lives of our local communities and staff. Our employees collaborate toward common goals, demonstrating integrity, respect, empowerment, and a strong work ethic. Join us to discover what it means to work for a company with an unparalleled reputation and a commitment to social and environmental responsibility.