DirectJobHub
Jobs · Engineering · Ohio

Field Service Technician II - Production Print Equipment

Canon USA · Dublin, OH · 1 wk ago
Engineering$21.5–$30.75/hrFull-time

About the role

Canon USA is seeking a dedicated Field Service Technician to diagnose, service, and repair Canon-supported products at customer sites. This customer-facing role involves troubleshooting mechanical, software, network, and system failures, maintaining technical documentation, and providing escalated support across assigned territories.

Responsibilities

  • Diagnose basic mechanical, software, network, and system failures using established procedures
  • Service and repair designated equipment to Canon standards and specifications
  • Maintain working knowledge and aptitude of multiple product groups, including basic troubleshooting and diagnostics
  • Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance
  • Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned
  • Maintain all technical information and Canon property assigned and provide direction to less experienced technicians
  • Provide solutions for escalated technical and/or customer service-related problem areas for any territory requested

Requirements

  • HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience
  • Basic understanding of internet environments
  • Ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class
  • Valid driver's license and acceptable driving record; ability to travel
  • Capability to work in a 24/7 environment, including shift work and on-call rotations
  • Required to obtain security and/or other clearances required by customers to enter customer premises
  • Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)
  • Compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures
  • Must be legally authorized to work in the United States; no visa sponsorship
  • All applicants must reside in the United States at the time of hire

Pay

Anticipated hourly rate: $21.50 to $30.75. This role is eligible for a transportation allowance.

Schedule

Full-Time On Site — this position requires full-time presence at assigned office(s)/worksite(s)/territory on scheduled work days.

Benefits

  • Medical, dental, and vision insurance
  • 401(k) Savings Plan
  • Discretionary profit sharing
  • Discretionary success sharing
  • Educational assistance
  • Recognition programs
  • Vacation
  • Employee referral bonus
  • Employee discounts
  • “Dress for Your Day” attire program (casual welcome, based on job function)
  • Volunteer opportunities to give back to the local community
  • Canon welcome kit and exclusive merch

About the company

Canon U.S.A., Inc. is a global digital imaging leader guided by the Kyosei philosophy of social and environmental responsibility. The company emphasizes integrity, respect, empowerment, and making a difference in the communities it serves. Learn more at www.usa.canon.com.

Posting tag: #PM19

Similar jobs