Large Format Print Field Service Technician

About the role

Join HP as a Large Format Print Service Field Technician located in Montreal, Quebec, and become a key player in delivering exceptional customer experiences for our enterprise clients. In this dynamic field role, you'll specialize in the installation, technical support, and servicing of HP's large format printing solutions, supporting customers throughout their journey—from pre-sales consultation to post-sales maintenance and ongoing service delivery.

Responsibilities

• Maintain color management and image workflow, including file preparation for print, sending files to printers using RIP software (such as Onyx or Caldera), and applying color management principles.
• Promote the customer experience by guiding customers through installation and onboarding of large format print equipment, providing site-specific insights, and ensuring a smooth transition.
• Solve technical and relationship challenges promptly and professionally, escalating complex issues as needed.
• Deliver tailored solutions for large and complex accounts with customized software and service strategies for HP's large format print systems.
• Lead onsite support by providing hands-on assistance for break-fix issues, mentoring third-party service providers, and managing escalations related to large format printers.
• Proactively prevent issues by using monitoring tools and data insights to anticipate problems and enhance service outcomes for print solutions.
• Drive technical excellence by applying deep technical knowledge of large format print technology to resolve advanced issues and recommend innovative improvements.
• Mentor and collaborate by supporting team development, coordinating departmental efforts, and fostering strong cross-functional relationships.
• Improve continuously by identifying process gaps, recommending enhancements, and ensuring compliance with business controls and safety standards.
• Install and educate by setting up new large format print equipment at customer sites and providing hands-on training to ensure users are confident and capable in operating their systems.

Requirements

• Fluent use of French and English.
• A High School Diploma, GED, or equivalent experience.
• 6-8 years of relevant experience in customer support, field service, or technical roles, preferably with HP large format print products or enterprise printing systems.
• Strong knowledge of electronics, electromechanics, commissioning, preventive maintenance, and technical support for large format printers.
• Familiarity with automation tools, test equipment, operating systems, and field service management platforms.
• Demonstrated experience in color management and image workflow, including preparing files for print, sending files to printers using RIP software (such as Onyx or Caldera), and applying color management principles to ensure accurate and consistent print results.

Qualifications

• Excellent communicator with a customer-first mindset.
• Results-driven, agile learner, and digitally fluent.
• Strong problem-solving and mentoring abilities.

Skills

• Broad knowledge of electronics, electromechanics, and print technology.
• Experience with large format printer maintenance and troubleshooting.
• Proficiency in color management and image workflow.
• Ability to communicate effectively with customers and colleagues.
• Strong analytical and problem-solving skills.

Benefits

This position is a fixed, 5-year contract with the possibility of transitioning to full-time employment after the term.

Pay

The typical salary range for this position is $24 to $35 CAD per hour.

Schedule

The location is Montreal (QC) and hours may vary to ensure excellent support to clients and partners across all Canadian time zones.