Field Service Technician- US South

Primary Function

The primary function is to join a North American Service Team located in Hamilton, ON, Canada, as a Service Technician with a strong background in mechanical and electrical knowledge paired with troubleshooting skills. The role involves installing aftermarket parts/products, educating customers on preventative maintenance, performing maintenance tasks, diagnosing customer problems, preparing quotes, documenting work performed, communicating service-related work, building customer relationships, and traveling domestically and internationally.

Essential Functions

• Install aftermarket parts/products; test to ensure they are functioning to standard
• Educate customers on maintaining/following a preventative maintenance schedule
• Perform maintenance functions per customer request and service work orders
• Diagnose customer problems and identify repair solutions
• Prepare quotes and sales orders for spare parts and consumables
• Complete detailed reports and service tickets documenting work that has been performed
• Communicate to customer all service-related work and proactive recommendations to increase up-time
• Build and maintain relationships with customers
• Travel domestically and internationally for onsite training and installation of new equipment
• Perform general duties as assigned and assist in other areas as workload requires

Required Skills

• High School Diploma/GED or equivalent experience
• 5+ years’ experience as a Service Technician
• Strong mechanical skills to include conveyor repairs, levelling and replacement of wear items (bearings, chains, sprockets, etc.)
• Strong electrical skills to include troubleshooting low voltage, electrical panels and 480V
• Strong pneumatic skills
• Must be able to read mechanical and electrical drawings
• Familiar with ABB and Fanuc Robotic Systems
• Ability to use basic hand and power tools, multi-meter, etc.
• Able to work flexible hours around a changing schedule
• Excellent communication, organizational, interpersonal and diagnostic skills
• Able to work independently without much supervision
• Commitment to travel 75%-80% of the year throughout North America (U.S., Canada, Mexico); 90% of travel is in the US
• Current and valid US driver's license with a clean driving record and reliable transportation

EEO Statement

Lincoln Electric promotes equal employment opportunities and will not discriminate, nor tolerate discrimination, against any applicant or employee because of age; race; color; religion; sex; sexual orientation; gender identity; national origin; citizenship status; disability; veteran status; genetic information; or on the basis of pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.

Other Duties

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.

Lincoln Electric is an Equal Opportunity Employer

We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.