Field Service Technician - Slots (MIDWEST TERRITORY)

Essential Duties and Responsibilities

• Captures slot installations, modifications, and upgrades with properties, regulatory agencies and support areas.
• Performs repairs, modifications and preventative maintenance on all EGM and Keno Kiosk equipment.
• Offers technical support onsite or via phone or email.
• Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.
• Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
• Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
• Documents service and installation actions by completing forms, reports, logs, and records.
• Maintains customer confidence by keeping service information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications.
• Accomplishes operations and organization mission by completing related results as needed.
• Responds to user questions and explains the operation of all company products.
• Affixes to the maintenance of standards and documentation.

Requirements

• Must pass preemployment physical.
• Slot repair, maintenance, and troubleshooting experience preferred.
• Basic computer repair and troubleshooting experience.
• Must be able to travel out of state and work any schedule as needed.
• Must be 21 or over.
• Valid driver's license with clean DMV driving record.
• Must be able to obtain Gaming Licenses in multiple jurisdictions.
• High school diploma or equivalent with 13 years' workrelated experience or Associate's degree in related field.

Skills/Qualifications

• Knowledge of commonly used concepts, practices, and procedures with computers, hardware, and electronics.
• Experience with electronics troubleshooting, analyzing information, judgment, client relationships, equipment maintenance, reporting skills, confidentiality, quality focus, results driven, supply management, and communication.
• OSHA Participation in company health and safety programs and compliance with all company OSHA policies and procedures.
• Wearing and / or using Personal Protective Equipment, when entering designated areas.
• Reporting hazardous conditions to management.
• Reporting any jobrelated injury or illness to management and seeking treatment promptly.

Physical, Mental and Environmental Demands

• Assigned duties are accomplished primarily in various casinos where walking, sitting, bending, reaching, talking, hearing and good vision is required.
• May be required to lift up to 50 lbs.

Benefits

This position requires both short and long-distance travel when visiting different territories for service and/or installations. Travel will consist of commuting in a car for all or part of a day, and/or via airplane for short or long flights that will require layovers and/or overnight/multiple night stays.

Pay

N/A

Schedule

N/A

Company Information

Gaming Arts; LLC. Encourages diversity and is an equal opportunity employer.

Contact Information

Gaming Arts; LLC. Reserves the right to make changes to this job description as necessary.