Field Service Technician - Richmond, VA

About the role

This is a fully remote position. Candidate must be based in the Richmond, VA area. With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit.

Responsibilities

Perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment with a wide variety of industrial and customer specific application machines. This position requires daily travel by auto with frequent overnight stays. Daily drive time is usually from 1 to 6 hours on a given day.

• Perform daily tasks in accordance with all Safety regulations and protocols.
• Complete all safety related training on time and to expectation.
• Document daily service activities and expenses in the appropriate recording system.
• Identify complex problems relating to customer and/or machines, review related information to develop and evaluate options and implement effective and strategic solutions.
• Read and interpret complex blueprints, wiring diagrams and schematics as required for installation, repair, special upgrades and retrofits of customer equipment.
• Provide technical support and training to Signode Technicians.
• Monitor and manage schedule service calls for accuracy and completion.
• Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical and electronic functions, preventative maintenance calls, disassemble units, replace defective parts.
• Make adjustments and test for proper operation on designated equipment assigned.
• Coordinate proactive pre-installation meetings with customers to review installation procedures and both company and customer responsibilities.
• Proactively report and follow up on potential unsafe conditions and suggest effective solutions.
• Maintain effective customer relationships via professional explanations of product failures, nature of problem and recommended corrective actions.
• Communicate essential information on a timely basis to key stakeholders such as customers, management and engineering.
• Design and conduct training programs for repair and/or preventative maintenance.
• Prepare comprehensive, non-conformance reports and service bulletins.

Requirements

• High School Degree, Technical or similar College Degree
• 3 years of transferable experience.
• Experience working on Electrical, Mechanical, Pneumatics, and Hydraulics systems
• Able to read and interpret blueprints and schematics
• PLC background is a plus
• Microsoft Office skills (Word, Excel, Outlook, etc)
• Self-starter, able to work with minimal supervision

Qualifications

Desirable: Professional course (electrical or mechanical or automation courses).

Skills

Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

• Safety and security
• Team player
• Customer Focus
• Decision Making / Judgment
• Independence
• Results-Oriented
• Process Management
• Resourcefulness
• Listening

Benefits

Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

Pay

The hourly wage for this position ranges from $36 - $40.00 and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidate's experience, qualifications, and/or skillset.