Field Service Technician

Primary Duties & Responsibilities

• Provides services associated with damages, adjustments, or customer accommodations.
• Establishes and maintains professional relationships with transit properties, bus builders, third party contractors, and American Seating personnel.
• Sets up and maintains incomplete seat assemblies at bus builders as required.
• Supports in investigations of quality issues and provides feedback to internal team.
• Communicates weekly reports to Field Service Manager on a timely basis.
• Documents all repair/rework activity including Bus numbers, seat type, seat location and work performed.
• Determines and coordinates tools to perform repair or replacement of parts.
• Effectively communicates trip results by completing reports for all customer visits and sending to internal departments per distribution list.
• Communicates product improvement suggestions to Field Service Manager.
• Prepares expense reports and submits for reimbursement.
• Travels onsite to other transit properties across the United States and Canada with little to no notice.
• Participates in skill development, training, and process learning at Grand Rapids location, per Field Service Manager.
• Performs other duties as assigned.

Minimum Requirements

• A High School Diploma or GED.
• Ability to adapt to various work schedules and flexible shifts.
• Obtain necessary documentation required to travel within the United States and Canada.
• Ability to reserve travel arrangements and then get reimbursed for expenses.

Skills Required

• Mechanically inclined.
• Knowledge of product, applications, and/or manufacturing processes.
• Knowledge of how to troubleshoot and repair product.
• Ability to interpret technical drawings/blueprints.
• Good communication and interpersonal skills to work with others in problem resolution for American Seating.
• Superb customer service, communication, and self-management skills.
• Basic skills in Microsoft Word, Excel, and Outlook.

Working Conditions

• Position requires frequent travel to customers within the United States and Canada.
• Ability to lift up-to 50lbs.
• May be subjected to work environments that include typical bus and factory conditions.
• Extended work hours and weekends periodically required.
• Must be open to working all shifts.
• Ability to adapt to frequent pressures related to meeting deadlines, scheduling requirements and simultaneous projects.
• Ability to manage distracting influences such as people, telephone calls, emails, and texts while performing duties.