Field Service Technician
Datamax Inc. · Little Rock, AR · 2 mo ago
On-siteEngineeringFull-time
Responsibilities
- Troubleshoot, diagnose and repair multifunction copiers, printers, scanners, image quality issues, print defects, feeding problems, and hardware failures.
- Perform preventive maintenance (PM) and equipment inspections.
- Install replacement parts, perform calibrations, update firmware, and complete system configurations.
- Analyze service history, error codes, and customer-reported symptoms to identify root causes.
- Network & IT Support:
- Install and configure network-connected printers and multifunction devices.
- Configure print drivers, scan-to-email, scan-to-folder, and network printing solutions.
- Troubleshoot connectivity issues involving TCP/IP, DNS, DHCP, static IP addressing, SMB, SMTP, and Windows print environments.
- Support Microsoft 365 authentication concepts and basic Active Directory environments.
- Collaborate effectively with customer IT teams to resolve printing and scanning issues.
- Customer Service:
- Deliver exceptional customer support and technical guidance by building strong customer relationships through professionalism and reliability.
- Communicate service status, expected completion times, and recommended solutions.
- Train end users on basic device operation and functionality.
Qualifications
- A high school diploma or GED.
- Basic networking knowledge, including: TCP/IP, DHCP and Static IP Addressing, DNS and Gateway Configuration, Network Printing, SMB and SMTP.
- Experience with Windows 10/11 environments.
- Ability to read service manuals, diagrams, and technical documentation.
- Valid driver's license with acceptable driving record.
- Preferred qualifications include experience with specific brands (Canon, Ricoh, Sharp, Kyocera, Konica Minolta, HP, Xerox, Lexmark, or Toshiba), CompTIA A+, Network+, or equivalent technical certifications, experience with Managed Print Services (MPS), knowledge of Microsoft 365, Active Directory, and Windows Server environments, and prior field service or technical support experience.