Field Service Technician

Responsibilities

• Travel 100% of the time to customer locations across assigned regions (air and/or road travel required).
• Install indoor Bluetooth beacons using 3M adhesive and follow precise placement specifications to ensure optimal performance.
• Use an iPad or mobile device to plan installation layouts, register beacons and gateways, and complete digital workflows/documentation.
• Install outdoor beacons and related hardware, including mounting equipment in varying environmental conditions.
• Safely work on ladders and handle installation tools, ensuring compliance with safety procedures and site requirements.
• Troubleshoot basic hardware issues and verify beacon and gateway functionality after installation.
• Communicate effectively with customers, onsite contacts, and internal teams regarding project progress and any issues encountered.
• Test, validate, and verify installed hardware, software, and system functionality to ensure optimal performance, reliability, and compliance with installation standards before project completion.

Qualifications

• Ability and willingness to travel 100%, including occasional short-notice trips.
• Comfortable using technology such as iPads, mobile apps, and digital documentation tools.
• Experience with hardware installation, field service work, low-voltage wiring, or similar hands-on technical roles (preferred but not required).
• Ability to perform the physical demands of the position, including climbing ladders, lifting and carrying installation equipment, standing and walking for extended periods (up to 9 hours per day), traversing large school campuses, and working in a variety of indoor and outdoor environments, including warm weather conditions.
• Strong attention to detail, time management, and problem-solving skills.
• Professional communication and customer service abilities.
• 1+ years of software, hardware, and networking troubleshooting experience.
• 1+ years of experience in a customer-centric role.
• Experience with IoT devices or systems design is a plus.
• Experience working in highly regulated environments (e.g., schools, healthcare, government).
• Ability to follow detailed written installation instructions or diagrams.
• Ability to work independently with minimal supervision.