Field Service Technician - PV

About the role

Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America is known for its commitment to innovation, high-quality standards, and exceptional customer service, aiming to provide sustainable and reliable energy solutions to meet the growing demand for clean power.

Responsibilities

• Support areas of field Service operation within Sungrow USA related to commissioning, warranty, and Operations and Maintenance (O&M) of the expanding installed sites in the region.
• Report to the regional field service supervisor, responsible for troubleshooting, repairing, maintaining, and commissioning support of PV inverters and ancillary equipment/ systems, usually at the customer’s site or at a staging yard/warehouse.
• Ensure compliance with the Safety Mandate, “ZERO HARM,” to ensure safe and efficient work and operation of the facility for all personnel and equipment.
• Implement and enforce safety management policy and procedures regarding the facility: safety information, hazard analysis, safe operations/Maintenance Training, subcontractor compliance, plant integrity, work permits, emergency planning, and response.
• Perform a variety of technical assignments involving the installation, operation, testing, and maintenance of string and central solar inverter and/or BESS Systems, PCS, batteries, and ancillary equipment.
• Perform general troubleshooting and diagnosis under Sungrow’s maintenance and repair guidelines.
• Support and perform pre-commissioning (with and without grid emulator) and commissioning of solar inverters and BESS systems within schedule and work plans.
• For those on O&M capacity, perform Preventive Maintenance and other Long Term Service Agreement (LTSA) activities per the contract.
• Investigate solar plant issues such as DC array grid faults, inverter design issues, and utility grid transients. For BESS positions, these investigations may also involve SOC checks and module /component-level troubleshooting, replacement of electrical/electronic parts, SW version updates, etc.
• Provide feedback to the engineering and project team on possible mechanical and electrical design improvements.
• Lead upgrade/rework projects (software and hardware) in the field and interact with customers to explain the project's technical scope and manage work schedule and commitments.
• Work with customer SCADA engineers to set up systems communication and parameters involving Sungrow’s controllers and F&G systems as needed.
• Accurately describe troubleshooting sequences and procedures which they have observed.
• Identify and document basic mechanical and electrical issues and problems.
• Create/modify Field Service procedures for safety troubleshooting and maintenance if required.
• When using contractors on sites, act as the Lead to ensure the contractors submit daily activity reports and JSA reports and work follows Sungrow standards and expectations.
• Prepare and submit own Daily Activity Reports and Daily JSA Reports.
• Work independently in the field and with Design Engineers to resolve high-level technical issues, support the investigation of the root cause for technology applications for complex projects.
• Coooperate closely with other engineering, logistic, financial, and program management disciplines to maintain the solar plant operations.
• Verify and comply with engineering documentation standards and test procedures.
• Own creation and submission of all field paperwork and documentation for full compliance with site documentation and project requirement.
• Serve as a safety second if needed.

Qualifications

• Proficient in the use of Microsoft Office, including Word, Excel, Outlook, PowerPoint.
• Motivated self-starter with complex problem-solving abilities.
• A ‘completer-finisher’ taking accountability for ideas from inception to delivery in an environment that requires robust metrics to confirm the success.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of partners, senior managers, and subject matter experts.
• 3 plus years of overall experience in a technical field.
• 2 years of experience in solar inverters or BESS.
• Must possess the ability to work with test equipment and hand tools as required.
• Must be able to closely follow instructions and pre-established procedures/SOP to perform the ductions of the job.
• Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
• OHS, NFPA70A, Electrical Safety Experience and/or certification with MV transformers a plus.
• Must have a valid driver’s license with a clean driving record.
• Travel 80% plus.

Benefits

Compensation commensurate with experience
Competitive benefits package and employee programs
Strong personal and company growth opportunities

Location and Status

Contract role, Springfield area
No visa/legal sponsorship