Field Service Technician

Key Responsibilities

• Perform preventative and corrective maintenance, as well as troubleshooting, on Viken equipment both on-site and remotely.
• Develop training materials and provide hands-on instruction to our global representatives on the repair and maintenance of our x-ray systems.
• Offer timely and effective support to service representatives via phone, email, chat, or in-person.
• Diagnose instrument faults, perform repairs to factory specifications, and update internal databases with service details. This includes disassembling and reassembling delicate components.
• Manage the internal service parts program to ensure our representatives have the necessary components for repairs.
• Identify and document the root cause of issues and contribute to the continuous improvement of our service processes.
• When not deployed in the field, assist the operations team in our Burlington facility with building new devices and components.

Requirements

• A High School Diploma or equivalent; a technical school degree is a significant plus.
• Proven experience in a field service, production, or similar technical support role.
• Demonstrated proficiency with common tools, including wrenches, drills, wire crimpers, electrical test meters, and laser alignment tools.
• Willingness and ability to travel internationally up to 30%-40%.
• Strong problem-solving skills and the ability to work independently in challenging environmental conditions and during extended workdays.
• The ability to multitask and manage competing priorities effectively.
• Proficiency with Salesforce is a plus.