Field Service Technician

About the role

The Field Service Technician is responsible for providing technical support and maintenance services to clients in their homes or businesses. This includes troubleshooting issues, performing routine maintenance tasks, and ensuring that all equipment operates efficiently.

Responsibilities

• Diagnose and resolve customer-reported issues related to home or business technology systems.
• Perform preventative maintenance checks on equipment to ensure optimal performance.
• Communicate effectively with customers to understand their needs and provide solutions.
• Follow company policies and procedures for safety, quality assurance, and customer service.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a technical support or service-related field.
• Valid driver’s license and reliable transportation.
• Ability to work flexible hours including evenings and weekends.

Qualifications

• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficient in using common IT tools and software.

Skills

• Technical troubleshooting skills.
• Customer service orientation.
• Basic computer repair knowledge.

Benefits

• Competitive hourly wage.
• Incentive-based compensation plan.
• Vacation and sick time.
• Paid training and ongoing professional development opportunities.

Pay

Hourly rate: $15-$18 per hour, depending on experience.

Schedule

Flexible schedule with potential for overtime.

Note: The above details are subject to change based on company policy and market conditions.