Field Service Technician - PV

About the role

This role supports areas of field Service operation within Sungrow USA related to commissioning, warranty, and Operations and Maintenance (O&M) of the expanding installed sites in the region.

Responsibilities

• Perform a variety of technical assignments involving the installation, operation, testing, and maintenance of string and central solar inverter and/or BESS Systems, PCS, batteries, and ancillary equipment.
• Perform general troubleshooting and diagnosis under Sungrow’s maintenance and repair guidelines.
• Support and perform pre-commissioning (with and without grid emulator) and commissioning of solar inverters and BESS systems within schedule and work plans.
• For those on O&M capacity, perform Preventive Maintenance and other Long Term Service Agreement (LTSA) activities per the contract.
• Investigate solar plant issues such as DC array grid faults, inverter design issues, and utility grid transients. For BESS positions, these investigations may also involve SOC checks and module /component-level troubleshooting, replacement of electrical/electronic parts, SW version updates, etc.
• Provide feedback to the engineering and project team on possible mechanical and electrical design improvements.
• Lead upgrade/rework projects (software and hardware) in the field and interact with customers to explain the project's technical scope and manage work schedule and commitments.
• Work with customer SCADA engineers to set up systems communication and parameters involving Sungrow’s controllers and F&G systems as needed.
• Accurately describe troubleshooting sequences and procedures which they have observed.
• Identify and document basic mechanical and electrical issues and problems.
• Create/modify Field Service procedures for safety troubleshooting and maintenance if required.
• When using contractors on sites, act as the Lead to ensure the contractors submit daily activity reports and JSA reports and work follows Sungrow standards and expectations.
• Prepare and submit own Daily Activity Reports and Daily JSA Reports.
• Work independently in the field and with Design Engineers to resolve high-level technical issues, support the investigation of the root cause for technology applications for complex projects.
• Coooperate and work closely with other engineering, logistic, financial, and program management disciplines to maintain the solar plant operations.
• Verify and comply with engineering documentation standards and test procedures.
• Own creation and submission of all field paperwork and documentation for full compliance with site documentation and project requirement.
• Serve as a safety second if needed.

Qualifications

• Proficient in the use of Microsoft Office, including Word, Excel, Outlook, PowerPoint.
• Motivated self-starter with complex problem-solving abilities.
• A 'completer-finisher' taking accountability for ideas from inception to delivery in an environment that requires robust metrics to confirm the success.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of partners, senior managers, and subject matter experts.
• 3 plus years of overall experience in a technical field.
• 2 years of experience in solar inverters or BESS.
• Must possess the ability to work with test equipment and hand tools as required.
• Must be able to closely follow instructions and pre-established procedures/SOP to perform the ductions of the job.
• Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
• OSHA, NFPA70A, Electrical Safety Experience and/or certification with MV transformers a plus.
• Must have a valid driver’s license with a clean driving record.
• Travel 80%.

Benefits

Compensation commensurate with experience
Competitive benefits package and employee programs
Strong personal and company growth opportunities

Pay

The base pay offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role.

Schedule

No visa/legal sponsorship