Field Service Technician (Neptune) - Casper, WY

Stryker · Laramie, WY · 3 wk ago

HybridEngineering$28.01–$38.75/hrFull-time

As a Field Service Technician providing support for Neptune rover you will spend the majority of your time in four key areas:

Traveling between hospitals based on assignment of service requests.
Troubleshooting and resolving customer and product issues.
Building positive relationships with Stryker customers, peers, and internal partners.
Documenting service results in order to maintain accurate quality records.

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.
Analytical problem solvers. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues.
Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.

Openness to work with or around bio-hazardous materials and wear provided PPE to maintain a safe working environment.
Willing to work overtime and overnight, inclusive of weekends, per the customer’s specified need.
Strong interpersonal and communication skills.
Able to work independently in a fast-paced environment and often stressful working conditions.
Hightly organized and able to prioritize tasks.
Special attention to details.
Able to present ideas and results in logical manner.
Experience with highly sensitive customer interactions and an understanding of the importance of customer relations.
Must be self-motivated, self-reliant, and able to work with little supervision.
Must have an outstanding driving record.
Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
Strong time management skills, ability to manage multiple functions and adhere to daily deadlines.
Able to exert up to 75lbs of force occasionally and/or up-to 20lbs of force to constantly move objects.
Able to remain standing and/or walking for an extended period of time.
Maintain professional appearance, work ethic, and attitude required by Stryker and our customers.
Proficient in Microsoft Office Applications.
Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc.
Excellent teamwork, coordination, and collaboration skills.

Minimum of 3 years technical service or equivalent experience preferred.
Bio-medical equipment maintenance, repair and installation experience preferred.
Proficient with Microsoft Office (computer software) and adaptability to learn company software.
Must be able to explain and generate detailed guidelines and procedures.
Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
Valid driver’s license with good driving record.

Pay rate will not be below any applicable local minimum wage rates.

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