Field Service Technician (Neptune) - Birmingham, AL

Job description

As a Field Service Technician providing support for the Neptune, you will spend the majority of your time in four key areas:

• Traveling between hospitals based on assignment of service requests.
• Troubleshooting and resolving customer and product issues.
• BUILDING POSITIVE RELATIONSHIPS WITH STRYKER CUSTOMERS
• DOCUMENTING SERVICE RESULTS IN ORDER TO MAINTAIN ACCURATE QUALITY RECORDS.

Who We Want

• Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.
• Analytical problem solvers. People who go beyond, by identifying root causes, evaluating optimal solutions, and recommending comprehensive solutions to prevent future issues.
• Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
• Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.

Knowledge & Skill Requirements

• Willing to work overtime and overnight per the customer’s specified need.
• Strong interpersonal and communication skills.
• Ability to work independently in a fast-paced environment and often stressful working conditions.
• HIGHLY ORGANIZED AND ABLE TO PRIORITIZE TASKS.
• SPECIAL ATTENTION TO DETAILS.
• Able to present ideas and results in a logical manner.
• Experience with highly sensitive customer interactions and an understanding of the importance of customer relations.
• MUST BE SELF-MOTIVATED, SELF-RELIANT AND ABLE TO WORK WITH LITTLE SUPERVISION.
• MUST HAVE AN OUTSTANDING DRIVING RECORD.
• MUST HAVE NEAR VISUAL ACUITY (CORRECTED) COLOR VISION, MOBILITY, BENDING, STOOPING, AND FINGER DEXTERITY.
• STRONG TIME MANAGEMENT SKILLS, ABILITY TO MANAGE MULTIPLE FUNCTIONS AND ADESSIVE TO DAILY DEADLINES.
• ABILITY TO EXERT UP TO 75lbs OF FORCE OCCASIONALLY AND/OR UPTO 20lbs OF FORCE TO CONTINUOUSLY MOVE OBJECTS.
• ABILITY TO REMAIN STANDING AND/OR WALKING FOR AN EXTENDED PERIOD OF TIME.
• Maintain professional appearance, work ethic, and attitude required by Stryker and our customers.
• PROFICIENT IN MICROSOFT OFFICE APPLICATIONS.
• Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc.
• EXCELLENT TEAMWORK, COORDINATION AND COLLABORATION SKILLS.

Qualifications/Work Experience

• Minimum of 3 years technical service or equivalent experience preferred.
• Bio-medical equipment maintenance, repair and installation experience preferred.
• Proficient with Microsoft Office (computer software) and adaptability to learn company software.
• MUST BE ABLE TO EXPLAIN AND GENERATE DETAILLED GUIDELINES AND PROCEDURES.
• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
• Valid driver’s license with good driving record.

Education/Special Training Required

• High School Diploma or GED required.
• University or formal technical training preferred.

What you will get

• Company vehicle
• Medical, Dental, Vision, and Prescription Drug Insurance
• Tuition reimbursement
• MATCHING 401(k), PLUS OPPORTUNITY FOR A DISCRETIONARY CONTRIBUTION
• Paid Vacation/Sick Time
• BASIC LIFE, AD&D AND SUPPLEMENTAL LIFE INSURANCE
• SHORT-TERM AND LONG-TERM DISABILITY INSURANCE
• Employee Assistance Program
• Wellbeing program with incentives
• Discounted employee stock purchase plan

Pay Rate

Pay rate will not be below any applicable local minimum wage rates.

United States of America Pay Ranges

• USN: $28.01 - $38.75 USD Hourly

Health benefits include

• Medical and prescription drug insurance
• dental insurance
• vision insurance
• critical illness insurance
• accident insurance
• hospital indemnity insurance
• personalized healthcare support
• wellbeing program and tobacco cessation program

Financial benefits include

• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• 401(k) plan
• Employee Stock Purchase Plan (ESPP)
• basic life and AD&D insurance
• short-term disability insurance

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