Field Service Technician (Neptune) - Salt Lake City, UT

Job requires frequent travel between hospitals based on service-request assignments.

Responsibilities

• Troubleshoot and resolve customer and product issues
• Build positive relationships with Stryker customers
• Document service results to maintain accurate quality records
• Solve complex problems while maintaining strong relationships with customers and sales representatives
• Communicate effectively with customers and document work meticulously

Who We Want

• Self-directed initiators who take ownership of their work and drive productivity, change, and outcomes
• Collaborative partners who build and leverage cross-functional relationships
• Analytical problem solvers who identify root causes and recommend comprehensive solutions
• Goal-oriented developers who deliver safe and robust solutions with the customer in focus
• Meticulous documenters who maintain detailed records of reports, metrics, proposals, and presentations

Requirements

• Willing to work overtime and overnight as needed by the customer
• Strong interpersonal and communication skills
• Ability to work independently in a fast-paced, often stressful environment
• Highly organized with the ability to prioritize tasks
• Attention to detail and ability to present ideas logically
• Experience with sensitive customer interactions and strong customer-relations skills
• Self-motivated, self-reliant, and able to work with little supervision
• Outstanding driving record
• Near visual acuity (corrected), color vision, mobility, bending, standing, stooping, and finger dexterity
• Strong time management skills and ability to manage multiple functions while adhering to deadlines
• Ability to exert up to 75 lbs of force occasionally and/or up to 20 lbs of force constantly
• Ability to remain standing and/or walking for extended periods
• Maintain professional appearance, work ethic, and attitude
• Proficient in Microsoft Office Applications
• Experience interpreting service bulletins, user manuals, technical manuals, and drawings
• Excellent teamwork, coordination, and collaboration skills
• Minimum of 3 years technical service or equivalent experience preferred
• Bio-medical equipment maintenance, repair, and installation experience preferred
• Adaptability to learn company software
• Ability to explain and generate detailed guidelines and procedures
• Adherence to HIPAA and other patient confidentiality policies
• Valid driver’s license with good driving record
• High School Diploma or GED required; university or formal technical training preferred

Benefits

• Company vehicle
• Medical, dental, vision, and prescription drug insurance
• Tuition reimbursement
• Matching 401(k) with discretionary contribution opportunity
• Paid vacation and sick time
• Basic life, AD&D, and supplemental life insurance
• Short-term and long-term disability insurance
• Employee Assistance Program
• Wellbeing program with incentives
• Discounted employee stock purchase plan
• Critical illness, accident, and hospital indemnity insurance
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)

Pay

$29.42 - $40.69 USD hourly