Field Service Technician (Neptune) - Los Angeles, CA

Job description

• Spending the majority of time traveling between hospitals based on service requests.
• Troubleshooting and resolving customer and product issues.
• Building positive relationships with Stryker customers, peers, and internal partners.
• Documenting service results to maintain accurate quality records.

Who We Want

• Self-directed initiators.
• Collaborative partners.
• Analytical problem solvers.
• Goal-oriented developers.
• Meticulous documenters.

Knowledge & Skill Requirements

• Openness to work with or around bio-hazardous materials and wear provided PPE.
• Willingness to work overtime and overnight, inclusive of weekends, per customer’s specified need.
• Strong interpersonal and communication skills.
• Ability to work independently in a fast-paced environment and handle stressful working conditions.
• HIGHLY ORGANIZED AND ABLE TO PRIORITIZE TASKS.
• Special attention to details.
• Ability to present ideas and results in a logical manner.
• Experience with highly sensitive customer interactions and understanding of customer relations.
• Self-motivated, self-reliant, and able to work with little supervision.
• Outstanding driving record.
• Special attention to physical abilities such as near visual acuity, corrected color vision, mobility, bending, standing, stooping, and finger dexterity.
• Strong time management skills, ability to manage multiple functions, and adhere to daily deadlines.
• Ability to exert up to 75 lbs of force occasionally and/or up to 20 lbs of force to constantly move objects.
• Ability to remain standing and/or walking for an extended period of time.
• Maintain professional appearance, work ethic, and attitude required by Stryker and our customers.
• Proficient in Microsoft Office Applications.
• Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc.
• Excellent teamwork, coordination, and collaboration skills.

Qualifications/Work Experience

• Minimum of 3 years technical service or equivalent experience preferred.
• Bio-medical equipment maintenance, repair, and installation experience preferred.
• Proficient with Microsoft Office (computer software) and adaptable to learn company software.
• Must be able to explain and generate detailed guidelines and procedures.
• Adhere to HIPAA and other related patient confidentiality policies and procedures.
• Valid driver’s license with good driving record.

Education/Special Training Required

• A High School Diploma or GED required.
• University or formal technical training preferred.

What you will get

• Company vehicle for business use.
• Medical, Dental, Vision, and Prescription Drug Insurance.
• Tuition reimbursement.
• Matching 401(k), plus opportunity for a discretionary contribution.
• Paid Vacation/Sick Time.
• Basic life, AD&D, and supplemental life insurance.
• Short-term and long-term disability insurance.
• Employee Assistance Program.
• Wellbeing program with incentives.
• Discounted employee stock purchase plan.

Pay Rate

Pay rate will not be below any applicable local minimum wage rates.

Health Benefits

• Medical and prescription drug insurance.
• Dental insurance.
• Vision insurance.
• Critical illness insurance.
• Accident insurance.
• Hospital indemnity insurance.
• Personalized healthcare support.
• Wellbeing program with incentives.
• Tobacco cessation program.

Financial Benefits

• Health Savings Account (HSA).
• Flexible Spending Accounts (FSAs).
• 401(k) plan.
• Employee Stock Purchase Plan (ESPP).
• Basic life and AD&D insurance.
• Short-term disability insurance.