Field Service Technician I - Heavy Equipment

About the role

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment. Attends and successfully completes required technician training classes. Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications. Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs. Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards. Inspects components to insure maximum parts are being reused to control repair costs. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times. Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed. Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in department. Assumes Supervisors position temporarily, as necessary. Performs other duties as assigned.

Responsibilities

• Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.
• Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
• Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
• Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
• Makes sure job expenses are within repair estimates and informs supervisor of any cost overruns before completion.
• Approaches work positively, maintains conduct supportive of the work team, and sets a standard for others to follow.
• Trains and/or mentors others in the department.
• Assumes supervisors' position temporarily as necessary.
• Performs other duties as assigned.

Requirements

• Valid Drivers License
• Successfully completed all required training curriculum to be designated Service Field Tech I
• Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
• Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.

Qualifications

• 5-6 years of experience
• High School diploma or GED

Skills

• Safety awareness
• Technical troubleshooting
• Documentation and record keeping
• Customer service
• Teamwork and mentoring
• Problem-solving
• Independent research and analysis

Benefits

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Pay

Ring Power Corporation provides competitive compensation and benefits packages.

Schedule

Work is scheduled during regular business hours with frequent requirements to work nights, holidays and weekends.

Education and Experience

• Formal Education: High School diploma or GED
• Experience: 5-6 years Required

Essential Job Competencies

• Safety: Fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
• Communication: Uses active listening skills, conveys information clearly and accurately, and ensures others are kept informed about developments, progress, problems and plans.
• Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making, uses skillful methods in obtaining high quality relevant information, checks work for accuracy and completeness, compares observations or finished work to what is expected to find inconsistencies, clearly documents sources, and organizes the information according to the research needs.
• Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations, remains focused, does not get bogged down in unnecessary detail, identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events, driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.
• Credibility: Demonstrated concern to be responsible, reliable, and trustworthy, maintains commitments, respects the confidentiality of information or concerns shared by others, is honest and forthright with people, takes personal responsibility for the quality and timeliness of work, punctual, follows instructions, policies, and procedures.

Organizational Impact

A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.

Physical Demands

Frequently - (3-6 hours/day): Standing, Walking, Climbing, Kneeling, Crouching, Reaching, Pushing/Pulling up to 25 lbs., Lifting up to 25 lbs., Repetitive Motion, Talking, Hearing, Feeling, Grasping, Pushing/Pulling over 50 lbs., Pushing/Pulling up to 50 lbs., Lifting up to 50 lbs., Air particulates / contaminants, Oils, Vibration Exposure to oscillating movements of the extremities of whole body, Atmospheric conditions, Noise sufficient noise to cause the worker to shout to be heard above the ambient noise level, Extreme cold, Extreme heat.

Environmental Conditions

Inside conditions: Protection from weather but not necessarily from temperature change.

Working Environment

Regular exposure to these stresses (20-80% of the time): Stress Load, Workload Fluctuation.

Supervisory Responsibility

No subordinates / no supervisory responsibility (may work independently or as a member of a team).

Company Information

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER