Field Service Technician - Flint, MI

About the role

Responsible for the installation and maintenance of ATMs and Air/Vac equipment.

Responsibilities

• Install, convert, repair and remove ATMs, Air/Vac, and other equipment and Cash Depot products.
• Perform cash replenishment and coin removal, as scheduled and requested.
• Partner with the territory dispatcher to execute dispatch requests as scheduled and requested.
• Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
• Communicate inventory and support requests in order to complete scheduled tasks in an accurate and timely manner.
• Perform administrative paperwork in a complete, accurate and timely manner.
• Maintain important department metric standards in efficiency, safety, first time fix rate, and other metrics important to Cash Depot and our customers.
• Assist other technicians and help train or perform ride along training, as needed.
• Must follow all security procedures and policies.
• Maintain a professional image, both personal and vehicle.
• Maintain inventory standards as required.
• Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
• Identify and recommend efficiency improvements.
• Operate as a team player.
• Performs other job-related duties as assigned.
• Flexible work schedule with on-call duty.
• Work independently with minimal supervision.

Requirements

• High School Degree / GED
• Valid driver's license, clean driving record, and ability to be insured through Company's risk insurer.
• Ability to drive a vehicle over 50% of the shift.
• Ability to work in a safe manner when lifting and performing tasks associated with position.
• Experience in trouble shooting or electro mechanical work.
• Ability to follow the expectations set forth in the Field Service Handbook.
• Excellent communication skills, written/verbal with internal and external contacts.
• Proven ability to be organized, detailed, multi-tasker, critical thinker, accurate, thorough and a problem-solver.
• Ability to adapt to change in the workplace or assignment of duties.

Physical requirements

The physical demands described here are representative of those that must be met by Team Members to successfully perform the essential functions of the field technician position.

Communication: While performing the duties of this job, the Team Member is regularly required to communicate with customers in the field, and fellow Team Members, which requires the ability to speak and hear. Required to complete reports which requires ability to write and/or type.

Physical Demands:

• Stand: Frequently
• Walk: Frequently
• Sit: Constantly
• Manually Manipulate: Constantly
• Reach Outward: Frequently
• Reach Above Shoulder: Occasionally
• Climb: Occasionally
• Crawl: Occasionally
• Squat or Kneel: Occasionally
• Bend: Occasionally
• Lift/Carry up to 50 lbs: Frequently
• Lift/Carry 51–100 lbs: Occasionally
• Lift/Carry 101–150 lbs: Occasionally
• Lift/Carry Over 150 lbs: Occasionally
• Push/Pull up to 50 lbs: Frequently
• Push/Pull 51–100 lbs: Frequently
• Push/Pull 101–150 lbs: Frequently
• Push/Pull Over 150 lbs: Occasionally

Items Team Members must be able to lift:

• Dispenser (part): 34 lbs.
• Coin Bag: 40 lbs.
• Compressor: 40 lbs.
• High Security Base: 60 lbs.
• Coin Box: 60 lbs.
• Concrete Bag: 80 lbs.
• Dolly: 86 lbs.
• Top Compartment: 140 lbs.
• Vacuum Attachment: 310 lbs. (with lifting equipment)
• ATM Machines: 280–875 lbs. (with lifting equipment) — ATMs weighing over 875 lbs. require two Field Service Technicians.

Other Physical Requirements: Vision (Near, Distance, Color, Peripheral, Depth); Sense of Sound - normal.

Work environment

This job operates in a traveling capacity within a van (and sometimes more depending on assigned route) and will be exposed to weather conditions within the specific territory. This job also involves operation at customer locations (estimated 50% of shift). Team Member will receive direction via phone or email. This role routinely requires the use of lifting equipment, hand tools, iPad and cell phone, etc.

This is a full-time position. Work schedule is flexible, includes nights, weekends, holidays and on call duty.

Benefits

• Generous Profit-Sharing Bonus — share directly in the company's success and reap the rewards of what we build together
• Competitive Medical, Dental & Vision coverage
• Company-paid Life Insurance & Short-Term Disability
• Paid Holidays and PTO
• Medical Deductible Reimbursement & Wellness Benefit Programs
• 401(k) with Company Match