Field Service Technician - Detroit MI

About the Role

Responsible for the installation and maintenance of ATMs and Air/Vac equipment.

Responsibilities

• Install, convert, repair, and remove ATMs, Air/Vac, and other equipment and Cash Depot products.
• Perform cash replenishment and coin removal, as scheduled and requested.
• Partner with the territory dispatcher to execute dispatch requests as scheduled and requested.
• Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
• Communicate inventory and support requests to complete scheduled tasks accurately and timely.
• Perform administrative paperwork completely, accurately, and timely.
• Maintain important department metric standards in efficiency, safety, first-time fix rate, and other key metrics.
• Assist other technicians and help train or perform ride-along training, as needed.
• Follow all security procedures and policies.
• Maintain a professional image, both personal and vehicle.
• Maintain inventory standards as required.
• Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products.
• Identify and recommend efficiency improvements.
• Operate as a team player.
• Perform other job-related duties as assigned.
• Work independently with minimal supervision.

Requirements

• High School Degree / GED.
• Valid driver’s license, clean driving record, and ability to be insured through the Company’s risk insurer.
• Ability to drive a vehicle over 50% of the shift.
• Ability to work safely when lifting and performing tasks associated with the position.
• Experience in troubleshooting or electro-mechanical work.
• Ability to follow the expectations set forth in the Field Service Handbook.
• Excellent communication skills, both written and verbal, with internal and external contacts.
• Proven ability to be organized, detailed, multi-task, critically think, accurate, thorough, and solve problems.
• Ability to adapt to change in the workplace or assignment of duties.

Physical Requirements

The physical demands described are representative of those that must be met to successfully perform the essential functions of the field technician position.

• Communication: Regularly required to communicate with customers and team members, including speaking, hearing, writing, and typing reports.
• Lift/Carry:
  • Up to 50 lbs: Frequently
  • 51 – 100 lbs: Occasionally
  • 101 – 150 lbs: Occasionally
  • Over 150 lbs: Occasionally
• Push/Pull:
  • Up to 50 lbs: Frequently
  • 51 – 100 lbs: Frequently
  • 101 – 150 lbs: Frequently
  • Over 150 lbs: Occasionally
• Stand: Frequently
• Walk: Frequently
• Sit: Constantly
• Manually Manipulate: Constantly
• Reach Outward: Frequently
• Reach Above Shoulder: Occasionally
• Climb, Crawl, Squat, or Kneel: Occasionally
• Bend: Occasionally
• Vision: Near, distance, color, peripheral, and depth perception required.
• Sense of Sound: Normal hearing required.

Team Members will encounter the following items while performing their job duties, typically independently:

• Dispenser (part): 34 lbs
• Coin Bag: 40 lbs
• Compressor: 40 lbs
• High Security Base: 60 lbs
• Coin Box: 60 lbs
• Concrete Bag: 80 lbs
• Dolly: 86 lbs
• Top Compartment: 140 lbs
• Vacuum Attachment: 310 lbs (with lifting equipment)
• ATM Machines: 280 – 875 lbs (with lifting equipment; over 875 lbs requires two technicians)

Work Environment

This job operates in a traveling capacity within a van and will be exposed to weather conditions within the specific territory. Approximately 50% of the shift is spent at customer locations. The role requires the use of lifting equipment, hand tools, iPad, and cell phone.

Schedule

Full-time position with a flexible work schedule, including nights, weekends, holidays, and on-call duty.

Benefits

• Competitive medical, dental, and vision benefits.
• Company-paid life insurance and short-term disability.
• Paid holidays and PTO.
• Medical deductible reimbursement and wellness benefit programs.
• 401(k) with company match.
• Generous profit-sharing bonus.