Field Service Technician (Detroit/Ann Arbor Michigan area)

About the Role

The Field Service Engineer is a field-based, customer-facing role that includes installing, servicing, maintaining, and implementing field corrective actions for BD Life Sciences equipment at customer sites in clinical and research laboratories. This position represents BD to our customers and requires compliance with all Quality, GMP, ISO, and safety regulations while adhering to company travel policies.

Responsibilities

• Provide service, preventive maintenance, modifications, and installations of BD Life Sciences equipment at customer sites with minimal supervision.
• Troubleshoot system failures and provide on-site customer repairs, ensuring timely and effective solutions.
• Manage company assets, including cell phone, computer, tablet, tools, and inventory parts.
• Establish and foster positive business relationships with customers and peers.
• Perform administrative duties such as recording time worked, training, and expense reporting.
• Provide ongoing feedback to customers regarding instrument repair and status.
• Interface regularly with the Technical Support organization to deliver the highest level of customer support.
• Work closely with district team leads and dispatch to schedule and support the customer base.
• Adhere to all PPE (Personal Protective Equipment) standards/guidelines required by company policy.

Requirements

• Associate degree in electrical, mechanical, or similar engineering discipline, or equivalent military training.
• Proficiency in Microsoft Word, Excel, PowerPoint, and computer-based tools for reports, email, and general communication.
• Ability to work both individually and in a team setting.
• Strong interpersonal skills to interface positively with customers, peers, and support personnel.
• Logical and methodical problem-solving and critical-thinking skills.
• Excellent verbal and written communication skills.
• Valid state-issued driver’s license with at least 3 years of driving history, meeting BD’s auto safety standards.
• Flexibility to travel up to 50% of the time outside of the home geographic area, based on business needs.
• Physical ability to lift up to 30 lbs frequently and up to 70 lbs infrequently, stand for prolonged periods (up to 10 hours), bend, stoop, and push/pull materials up to 100 lbs.
• Willingness and ability to work different shifts, on-call, nights, and weekends as needed.
• Understanding of basic computer security concepts and best practices.

Preferred Qualifications

• Biomed program certification.
• Experience with computer networking or computer science.

Pay

$36 per hour, based on qualifications and experience.

Schedule

This role requires a minimum of 4 days of in-office presence per week for most positions. Field-based roles may have different workplace arrangements. Willingness to work different shifts, on-call, nights, and weekends as needed.

Benefits

BD offers a comprehensive Total Rewards program, including competitive compensation, benefits, and opportunities for learning, growth, and career development. The company fosters a performance-based culture with recognition and reward opportunities. For more details, visit the BD careers site under "Our Commitment to You."

Employment for certain roles is contingent upon proof of full COVID-19 vaccination or availability/testing in some locations. Accommodation requests will be considered pursuant to applicable law.