Field Service Technician (Detroit/Ann Arbor Michigan area)

About the role

As a Field Service Engineer, you will be a field-based, customer-facing professional responsible for installing, servicing, maintaining, and implementing field corrective actions for BD Life Sciences equipment at customer sites in clinical and research laboratories. This role represents BD to our customers and requires compliance with all Quality, GMP, ISO, and safety regulations while adhering to company travel policies.

Responsibilities

• Provide service, preventive maintenance, modifications, and installations of BD Life Sciences equipment at customer sites with minimal supervision.
• Troubleshoot system failures and deliver timely, effective on-site repairs.
• Manage company assets including cell phones, computers, tablets, tools, and inventory parts.
• Establish and foster positive business relationships with customers and peers.
• Perform administrative duties such as recording time worked, training, and expense reporting.
• Provide ongoing feedback to customers regarding instrument repair and status.
• Interface regularly with the Technical Support organization to ensure the highest level of customer support.
• Work closely with district team leads and dispatch to schedule and support the customer base.
• Adhere to all PPE (Personal Proteive Equipment) standards and guidelines required by company policy.

Requirements

• Associate degree in electrical, mechanical, or similar engineering discipline, or equivalent military training.
• Proficiency in Microsoft Word, Excel, PowerPoint, and computer-based tools for reports, email, and general communication.
• Ability to work both individually and in a team setting.
• Strong interpersonal skills to interface positively with customers, peers, and support personnel.
• Logical and methodical problem-solving and critical-thinking skills.
• Excellent verbal and written communication skills.
• Valid state-issued driver’s license with at least 3 years of driving history; must meet BD’s auto safety standards.
• Flexibility to travel up to 50% of the time outside of your home geographic area based on business needs.
• Physical ability to lift up to 30 lbs frequently and up to 70 lbs infrequently, stand for prolonged periods (up to 10 hours), bend, stoop, and push/pull materials up to 100 lbs.
• Willingness and ability to work different shifts, on-call, nights, and weekends as needed.
• Understanding of basic computer security concepts and best practices.

Preferred Qualifications

• Biomedical program certification or equivalent experience.
• Experience with computer networking or computer science.

Pay

$36 per hour based on qualifications and experience.

Schedule

This role requires a minimum of 4 days of in-office presence per week. Willingness to work different shifts, on-call, nights, and weekends as needed.

Benefits

BD offers a comprehensive Total Rewards program, including competitive compensation, benefits, and opportunities for learning, growth, and career development. We foster a culture of face-to-face collaboration to support your progress and success.