Field Service Technician - Casino Gaming (Santa Rosa, CA)

About the role

We are seeking a Field Service Technician to support gaming, fintech, kiosk, ATM, and loyalty equipment across Graton Casino and surrounding locations throughout Northern California. This role is ideal for someone who enjoys hands-on technical work, troubleshooting complex equipment issues, traveling between customer sites, and delivering exceptional customer service in a fast-paced casino environment.

Responsibilities

• Troubleshoot, diagnose, and repair kiosks, ATMs, slot machines, and related gaming/fintech equipment
• Perform preventative maintenance to ensure optimal equipment performance and reduce downtime
• Provide technical support to customers on operational and maintenance-related issues
• Diagnose mechanical, hardware, software, networking, and system failures using established procedures
• Serve as the primary customer contact for technical service and support-related concerns
• Conduct site surveys and assist with installations, upgrades, and equipment deployments
• Maintain accurate inventory and documentation for parts, repairs, and service activity
• Travel throughout the assigned service territory, including support for Graton Casino and surrounding regions from Lake County to San Pablo
• Participate in an on-call rotation schedule approximately once every four weeks
• Support additional field locations and team members as business needs require

Requirements

• High school diploma or GED required; technical or vocational training preferred
• 2+ years of technician or field service experience in a customer-facing environment preferred
• Prior casino, gaming, ATM, kiosk, or fintech equipment experience is highly preferred
• Experience with networking, hardware troubleshooting, software support, and IT systems is strongly desired
• Strong troubleshooting, analytical, and problem-solving abilities
• Able to work independently while managing multiple service calls and priorities
• Strong communication and customer service skills
• Comfortable with moderate to extensive travel throughout Northern California, including occasional overnight stays
• Valid driver’s license and reliable transportation required
• Able to lift up to 50 lbs and safely work with tools and technical equipment
• Comfortable working in casino and customer-facing environments

Qualifications

• Ability to obtain and maintain a gaming license

Skills

• Technical knowledge of gaming, fintech, kiosk, ATM, and loyalty equipment
• Networking and hardware troubleshooting skills
• Software support and IT systems experience
• Problem-solving and analytical skills
• Customer service and communication skills
• Travel and remote work ability

Benefits

Our Total Rewards program includes:

• Discretionary bonus opportunities
• Comprehensive health, dental, and vision coverage
• Paid time off and wellness programs
• Tuition reimbursement
• 401(k) with company contributions
• Additional benefits including disability coverage and identity protection

Pay

The starting compensation range is $49,320k – $67,815k USD with flexibility to adjust higher or lower based on the full scope of qualifications.

Schedule

This position offers a hybrid schedule, combining remote and in-office work.